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Skills

  • Team management
  • Time management and prioritization
  • Annual Fund Strategy Planning
  • Cross-departmental collaboration
  • Corporate Sponsorship Engagement
  • Event planning and coordination
  • Donor Retention Strategy Development
  • System updates
  • Problem resolution
  • Insurance verifying

Work Experiences

  • Collaborated with the Board of Directors to cultivate strategic high-level donor gifts, producing a pipeline of future stakeholders worth $7.
  • Collected copayments and kept track of my finances on a daily basis.
  • Adhered to industry privacy standards.
  • Collaborated cross-departmentally with marketing, finance, and programs.
  • Transported ServiceNow to two years customer locations.
  • Collaborated with marketing to revamp online donor pages.
  • Accurately tracked donations and pledges using Microsoft Excel.
  • Achieved results in 2015.
  • Answered 15 calls per the past year to help customers with their questions and concerns.
  • Achieved a 36% increase in average donor gift size.

Summaries

  • Clear understanding of performance reporting and quality assurance as well as performance reporting training.
  • Collaborative Donor Relations Coordinator.
  • Medical administrative professional with 3+ years of experience in patient care.
  • Adept at ensuring personalized stewardship for every donor, resulting in 41% growth in the donor base and long-term commitment from high-net-worth individuals.
  • Achieved 60% growth in the donor base.
  • 18 years of experience as a patient service representative.
  • Portuguese is a second language for me.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Accomplished Donor Relations Coordinator skilled at stewarding 8 high-value donors, leading to a year-over-year donor retention increase of 55%. Expertise in corporate sponsorship acquisition and event planning.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.

Accomplishments

  • Developed stewardship plans that increased giving levels by 44% among repeat donors.
  • Crafted stakeholder stewardship reports that led to a 36% rise in donor satisfaction.
  • Utilized data analytics to identify donation trends, resulting in a 40% increase in targeted fundraising efforts.
  • Played a central role in securing $5 in new grants through proactive donor engagement strategies.
  • Boosted individual contribution rates by implementing personalized email marketing strategies, leading to a 17% increase in donations.
  • Orchestrated quarterly donor appreciation events, increasing donor retention by 75% over 2018.
  • Collaborated with product to ensure donor communications align with strategic organizational goals, fostering a 15% increase in cross-departmental efficiency.
  • Created customized gift acknowledgment letters, maintaining 8% transparency with all major donors and stakeholders.
  • Managed confidential donor records adhering to Six Sigma guidelines, ensuring zero compliance breaches across 18 transactions.
  • Leveraged proprietary CRM software to manage and analyze donor data, boosting overall segmentation accuracy by 73%.

Affiliations

  • Freemason
  • Certified Donor Relations Professional (CDRP) Certification
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • National Association of Nonprofit Organizations & Executives (NANOE)
  • Society of Human Resource Management
  • Higher Education Web Professionals Network
  • Charitable Gift Planners Network
  • Rotary International
  • Jaycees

Certifications

  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Leadership in Nonprofit Management (from Cedar Works)
  • Certificate in Donor Cultivation and Stewardship
  • Certified Social Media Marketing Professional
  • Certified Nonprofit Professional (CNP)
  • Advanced Major Gifts Strategies Certificate
  • Certified Fund Raising Executive (CFRE)

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