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Skills

  • Compliance with regulatory enrollment standards
  • Enrollment outreach strategy creation
  • Process improvement
  • MS Office
  • Regulatory compliance
  • Student records management
  • Enrollment query resolution and troubleshooting
  • Application review and compliance
  • Onboarding and retention analytics
  • Customer service

Work Experiences

  • Answered 3 calls per several months to help customers with their questions and concerns.
  • Collaborated with logistics and compliance.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 53% increase in event-driven applications.
  • Built strong relationships with high schools in the Midwest.
  • Achieved a 67% better application experience.
  • Built strong relationships with high schools in the Southeast, driving higher student engagement that directly contributed to 15+ successful enrollments.
  • Analyzed prospective student data.
  • Addressed gaps in the enrollment process.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • During her 11-year career as a teacher, she has a proven track record of meeting and exceeding goals.
  • Relationship builder who takes a decisive approach to solving operational issues.
  • 3+ years of experience improving student engagement.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Enrollment Services Coordinator.
  • Enrollment Services Coordinator is a goal-oriented Enrollment Services Coordinator who is dedicated to improving administrative operations in order to reduce costs and improve procedures.
  • Achieved a 74% satisfaction rate.
  • Achieved Innovation Award for exceptional enrollment services.
  • Achieved rapid response times.
  • Built strong partnerships with high schools.

Accomplishments

  • Resolved product issue through consumer testing.
  • Directed a targeted outreach campaign in collaboration with the alumni office, achieving a 73% engagement rate increase.
  • Provided mentorship to newly hired enrollment specialists, helping to reduce onboarding time by 71%.
  • Collaborated with marketing to design targeted email campaigns, increasing enrollment inquiries by 57%.
  • Compiled and analyzed feedback from prospective students, using insights to improve enrollment processes by 15%.
  • Audited student applications for compliance and accuracy, maintaining a 34% accuracy rate across 2 applications annually.
  • Analyzed data from past enrollment cycles to forecast demand, enabling a more targeted recruitment effort that increased applicant submissions by 63%.
  • Created enrollment reports for executive leadership, supporting data-driven decisions that contributed to a 75% increase in enrollment retention.
  • Developed a new online presence for student application tracking, resulting in a 37% improvement in communication efficiency.
  • Oversaw the transition to a fully digitized application process, leading to a 44% reduction in paper usage and 69% faster application turnaround time.

Affiliations

  • International Association of Administrative Professionals
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Association of Professional Futurists for Enrollment Officers
  • Council for the Advancement and Support of Education (CASE)
  • Jaycees
  • Regional Education Association Partnerships category
  • Student Affairs Professionals in Higher Education (NASPA)
  • Enrollment Services Innovations (ESI)
  • Enrollment Management Association (EMA)
  • American Medical Informatics Association

Certifications

  • Professional Certificate in Higher Education Admissions from framework
  • Certified Online Enrollment Professional (COEP) from the Online Learning Consortium (OLC)
  • Human Resources Management Certification with focus on Student Services by SHRM
  • CompTIA Network+
  • Student Retention and Success Certificate from the American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Certified Public Accountant (CPA)
  • Certified Specialist in College Admissions and Career Planning (CSCACP) from Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Certified Professional Financial Aid Administrator (CPFAA) from the National Association of Student Financial Aid Administrators (NASFAA)
  • Certified Public Accountant

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