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Skills

  • Merchandising
  • Training
  • Insurance policy review
  • Cash handling and management
  • Cash flow management
  • Strategic sales knowledge
  • Credit card processing
  • Planning and Organization
  • Active Data Online
  • Computer literate

Work Experiences

  • Provided excellent customer service in order to establish long-term relationships.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Invented
  • Recommendation
  • Employees were taught proper cooking techniques, safety standards, and performance strategies by me.
  • Raised the stakes.
  • Increased profits by taking advantage of opportunities to upsell additional products.
  • Attended 10 team meetings to express my concerns and provide constructive feedback to others each month.
  • Translated for the entire 4-person team in order to meet the needs of French-speaking customers.
  • Oversaw the preparation of customer meals and ensured that food was handled safely.

Summaries

  • Strategic thinker with expertise in performance reporting.
  • Motivated Service Member with a reputation for successfully resolving customer issues while maintaining a pleasant demeanor.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Service Member is a hardworking and dependable Service Member who excels at data analysis and risk assessment.
  • Service Member with over 3 years of experience in retail and customer service.
  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Developing and promoting quality assurance and performance reporting abilities.
  • Innovative
  • Solid team player with a cooperative and positive attitude.

Accomplishments

  • Spearheaded a continuous learning framework that facilitated the attainment of ITIL for over 7 team members, increasing overall mission capability.
  • Increased sales 13% over three years.
  • Enhanced unit’s combat readiness by leading advanced physical conditioning programs, reducing injury rate by 51% over one year.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Spearheaded continuous training initiatives, identified skill gaps, and increased overall team readiness by 62% within 6 months.
  • Developed a mentorship program that increased junior personnel’s leadership skills by 68% and laid the groundwork for long-term career success.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Reduced operational costs by 52% through the introduction of inventory optimization methods, consolidating tracking systems and improving overall transparency.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Program Met and exceeded quotas generating 3+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.

Affiliations

  • Partnered with the Institute for Veterans and Military Families (IVMF), supporting research on military service members' long-term career development
  • Affiliated with the Coalition of Veteran Affairs, contributing to educational initiatives for service members transitioning to civilian life
  • Member of Service to School, mentoring veterans seeking higher education and professional development post-service
  • Affiliate of the Defense Acquisition University (DAU) Alumni Association, staying updated on procurement and acquisition management
  • Affiliated with the Veterans in Government Initiative, contributing to policy discussions on veterans' benefits
  • Member of the marketing Veterans Organization, providing ongoing support for retired service members in Seattle
  • Membership in the Army Aviation Association of America (AAAA), contributing to aviation logistics and fleet enhancement discussions
  • Certified by the American Board for Certification in Homeland Security, specializing in advanced threat assessment protocols and personnel safety
  • Participant in the physical fitness advisory board through 2023 of service, supporting new training standards implementation
  • Affiliated with the National Defense Industrial Association (NDIA), staying updated on defense policies and military technologies

Certifications

  • Certifying Official Program Credential
  • Air Force Logistics Badge
  • Certified Public Accountant (CPA)
  • International Society of Logistics (SOLE) Certification
  • Certified Defensive Systems Instructor
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Associate Professional in Human Resources – International (aPHRi)
  • Certified Hazardous Materials Manager (CHMM)
  • Certified Professional in Supply Management (CPSM)

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