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Skills

  • Conflict resolution and problem-solving
  • Issue and conflict resolution
  • Supervision
  • Executive-level presentation skills
  • Cross-functional team leadership
  • Insurance billing
  • Communications
  • Problem resolution
  • Agile project management methodologies
  • First Aid/CPR

Work Experiences

  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • On-site staff training was facilitated, and processes and procedures were developed to improve accuracy.
  • Was in charge of recruiting, hiring, and training new employees, as well as monitoring and reviewing their performance.
  • Supervised method department with over 11 employees and $5 category budget.
  • Achieved $11 in cost savings.
  • Studied existing procedures and policies to provide optimal leadership to employees and initiative operations when filling in for absent managers.
  • Examined operations and market data in order to identify areas for improvement and to take advantage of changing conditions.
  • Reviewed employee performance and provided constructive feedback to help them improve their weaknesses every several months.
  • Increased sales volume by coordinating classes and workshops for major retailers and independent partners.

Summaries

  • Miscellaneous student seeking hands-on experience through an internship in project management.
  • Program Manager Intern is a hardworking and dependable Program Manager Intern who excels at team leadership and performance reporting.
  • Professional multitasker with exceptional poise and composure.
  • Proficient in promoting system by leveraging quality assurance and client relations knowledge.
  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Program Manager Intern is a focused and diligent Program Manager Intern with over 8 years of experience in maintaining smooth business operations.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With over 13 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.
  • Personable and trustworthy, looking for an opportunity to use stakeholder engagement and quality assurance in a fast-paced environment.
  • ITIL certified

Accomplishments

  • Revised procurement workflows, resulting in a 75% reduction in vendor-related delays and issues.
  • Streamlined communication channels between 16 departments, reducing email response delays by 18%.
  • Monitored budget expenditures and controlled project costs, achieving a 11 savings within program.
  • Produced Timeline Review Reports to realign 12 stakeholders, reducing miscommunication instances by 69%.
  • Collaborated with senior leadership to establish reporting protocols, decreasing escalations by 29%.
  • Developed and maintained detailed project documentation, ensuring process compliance across 16 projects.
  • Managed vendor engagement initiatives that improved contract negotiation success rate by 35%, saving the organization 7 annually.
  • Directed a global, cross-departmental team to deliver Adobe Creative Suite, achieving an 69% faster time-to-market.
  • Developed a risk analysis framework that mitigated project risks by 56%, improving on-time delivery rate.
  • Developed inter-team communication strategies, cutting project turnover time by 82% and improving morale.

Affiliations

  • Participated in a Project Management Leadership Academy, enhancing skills to lead cross-functional teams
  • Completed Six Sigma Green Belt certification to improve project efficiency and performance outcomes
  • Active participant in Women in Project Management (WiPM), promoting gender diversity in project management leadership
  • Member, International Institute of Business Analysis (IIBA), developing expertise in business needs gathering and program alignment
  • Participant in the Scrum Alliance, committed to Agile Scrum certification standards and process improvements
  • Member of the International Council on Systems Engineering (INCOSE), integrating systems thinking in complex project management
  • Seasonal contributor to the National Conference on Project Management, presenting topics on streamlining workflows in complex projects
  • Member, Project Management Institute (PMI), driving best practices in project planning and execution
  • Student member of The Association for Strategic Planning (ASP), refining capabilities in organizational strategic planning
  • Certified in ITIL (Information Technology Infrastructure Library), improving service management in IT-related projects

Certifications

  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) Certification through Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Agile Project Manager from Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Association for Project Management (APM)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • ITIL Foundation Certification from Harbor & Co.

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