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Skills

  • High-volume package processing
  • Federal guideline proficiency
  • Sorting and labeling
  • Mail handling
  • Mail misrouting reduction initiatives
  • Inventory management of mailing supplies
  • Process improvement
  • Production goal setting
  • Team building
  • Mail handling and sorting for high-volume workplaces

Work Experiences

  • Coordinated scheduled deliveries across multiple corporate offices.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted customers by carrying oversized packages into their homes.
  • Demonstrated dedication to timely service.
  • Conducted quarterly audits on mail handling processes.
  • Upsold postal services such as tracking and insurance.
  • Collaborated with third-party vendors.
  • Delivered parcels to over 2 employees.
  • Achieved zero shipping discrepancies.
  • Achieved a 52% success rate in safe deliveries.

Summaries

  • Expert at cultivating positive customer relationships and mentoring new hires on standard policies, procedures, and federal regulations.
  • Highly receptive to customer needs and skilled at resolving grievances or complaints diplomatically.
  • Mailroom Assistant is a multi-talented Mailroom Assistant who is consistently rewarded for planning and operational improvements.
  • Applied improvements to mail logistics.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Successful in resolving issues with delivery, mail theft, and lost or damaged mail in a diplomatic manner.
  • Conducted audits to ensure compliance.
  • Collecting, bundling, and transferring mail for delivery is a strong suit.
  • Benefited 5 departments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Introduced an automated notification system for package arrivals, decreasing retrieval wait times for internal teams.
  • Reduced courier service costs by $198,000 annually through research and partnership negotiations with multiple vendors.
  • Handled sensitive and confidential documents securely in compliance with company policy, ensuring zero data breaches.
  • Reviewed incoming mail and rerouted mislabeled items, reducing delivery errors by 57%.
  • Saved approximately $83,000 per quarter by negotiating more cost-effective bulk mailing rates with third-party vendors.
  • Successfully collaborated with multiple departments during high-volume seasons, ensuring no delays in package arrivals.
  • Executed time-sensitive deliveries for high-priority documents, achieving a 81% same-day delivery success rate.
  • Collaborated with team of 9 in the development of program.
  • Implemented a barcode tracking system for incoming packages, reducing the rate of misplaced deliveries by 51%.
  • Efficiently arranged international shipments, reducing delivery turnaround by 85% via optimized courier partnerships.

Affiliations

  • United States Postal Service Mail Handling Certification
  • Institute of Courier and Post Affiliation (ICPA)
  • National Association of Office Services Professionals (NAOSP)
  • American Marketing Association
  • Local Delivery Management Professionals Association
  • Professional Mail Handling and Distribution Certification
  • Mail Services and Operations Quality Assurance (MSOQA)
  • Certified Mail Management Professionals (CMMP)
  • American Medical Informatics Association
  • Project Management Institute

Certifications

  • Digital Mailroom and Document Handling Certification - Summit Group
  • Warehouse Management and Shipping Certification - Cedar Works
  • Shipping and Receiving Specialist Certification - Cedar Works
  • Certified Public Accountant
  • Mail Processing Equipment Operations Training - Ironclad Systems
  • Mail Handling and Sorting Certification - Beacon Labs
  • Advanced Certificate in Logistics and Mail Processing - Cedar Works
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional Logistics and Mailroom Certification (PLMC) - Lakeside Partners

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