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Skills

  • Project organization
  • Supervision
  • Food safety and sanitation
  • Business process optimization
  • MS Office
  • Customer feedback systems
  • Cost-containment strategies
  • Cross-functional team leadership
  • Customer-centric strategy implementation
  • Relationship development

Work Experiences

  • Answered 3 phone calls per the past year to assist customers.
  • Made 4 outbound calls to existing customers each week, which resulted in a 14% increase in sales.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Learned quality assurance and performance reporting to help with office needs.
  • Collaborated with senior executives to align business strategies, leading to Top Performer in 2019.
  • Achieved a 54% improvement in operational efficiency.
  • Aligned business strategies.
  • Accelerated revenue growth by 51%.
  • Achieved a 32% reduction in project delivery times by spearheading the adoption of Agile methodologies.
  • Completed a major change management initiative within three years, yielding a seamless transition to digital operations.

Summaries

  • Scrum Master certified
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Results-oriented Customer Service professional with budget management, quality assurance, and stakeholder engagement strengths.
  • Experienced Sales Assistant with 6 years in the retail industry.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Server with 17 years of experience working in metric establishments.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Jira and ServiceNow experts with exceptional interpersonal skills.
  • Motivating leader who has built and managed method teams in the past.

Accomplishments

  • Led cross-functional teams in executing a new product launch, driving a 56% increase in sales pipeline within 18 months.
  • Transformed underperforming business unit by optimizing procedures, increasing operational efficiency by 52% within one year.
  • Enhanced business reporting structures, significantly reducing administrative tasks and increasing revenue-generating activities by 29%.
  • Directed company-wide talent retention initiatives, achieving a voluntary turnover rate reduction by 74% year-over-year.
  • Co-developed a five-year growth strategy resulting in a 75% increase in revenue and securing 2 key partnerships.
  • Implemented advanced data analytics to improve decision-making, leading to a 82% increase in profitability for the division.
  • Reduced customer churn by 50% within the first 10 months of implementing a new customer feedback loop strategy.
  • Guided the team through an organizational restructure, achieving a 23% increase in profitability while minimizing personnel disruptions.
  • Developed a comprehensive performance recognition system that elevated team’s morale and resulted in improvement in departmental KPIs by 60%.
  • Achieved Excellence Award for leading a 15-member team to exceed revenue targets by 42% consistently for 17 years.

Affiliations

  • Certified Risk Management Professional (CRMP) – Designed and deployed advanced risk management strategies, mitigating project risks across multiple sectors.
  • Member, National Black MBA Association (NBMBAA) – Engaged in leadership development programs aligned with business intelligence and strategic growth.
  • Affiliate, Global Leadership Forecast Consortium – Participated in global research initiatives to identify key leadership trends and forecast future business challenges.
  • Affiliate, International Coaching Federation (ICF) – Gained expertise in leadership coaching, enhancing team performance and achieving better alignment with OKRs.
  • Certified Agile Leader (ICP-LEA) – Guided the transition to Agile methodologies, reducing delivery times by 22% across 14 projects.
  • Member, Association for Strategic Planning (ASP) – Worked to promote effective business strategy development and execution across diverse teams.
  • Affiliate, International Association of Business Communicators (IABC) – Honed stakeholder communication and conflict resolution tactics for diverse teams.
  • Affiliate, The Global Association for Quality Management (GAQM) – Focused on continuous process improvement and quality management strategies, reducing error margins and project delays.
  • Member, International Supply Chain Education Alliance (ISCEA) – Concentrated on streamlining supply chain management practices, reducing project failure rates.
  • Member, American Management Association (AMA) – Honed skills in project leadership, stakeholder engagement, and decision-making in fast-paced business environments.

Certifications

  • Certified Public Accountant (CPA)
  • Certified Digital Transformation Professional (CDTP) - Brightline
  • Google Analytics Certified Professional
  • Lean Six Sigma Black Belt Certification
  • ServSafe
  • Certified Professional in Management (CPM) - American Management Association
  • Six Sigma Green Belt Certification
  • CompTIA Security+
  • Advanced Financial Modeler (AFM) - GAFM Certification
  • Microsoft Certified Systems Engineer (MCSE)

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