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Skills

  • RFI Scanners
  • Process improvement
  • Organization
  • Supervision
  • Security systems
  • Invoice generation
  • Process optimization
  • Team management
  • Regulatory compliance
  • Infrastructure development

Work Experiences

  • Achieved a 33% improvement in service quality.
  • Used Tableau to compile data gathered from various sources.
  • Management recognized me for providing outstanding customer service.
  • Learned process improvement and quality assurance to help with office needs.
  • Streamlined established processes by incorporating client and employee feedback.
  • Improved the user-friendliness of the initiative system by providing constant IT support and optimized.
  • Set up communication infrastructures for communication and mobile device applications, including LAN and WAN networks.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in strategic planning.
  • Achieved completion 13 days ahead of schedule.
  • Achieved 58% faster resolution time.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Scrum Master certified
  • Strategic thinker with expertise in budget management.
  • By developing, delivering, and supporting strategic plans, I'm used to driving efficiency and effectiveness.
  • Program and system have a proven track record.
  • Ability to recognize procedure issues and integrate process solutions to achieve category.
  • Intelligent Information Technology Manager with 7 years of IT management experience, including infrastructure, application support, and security services oversight.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Problem-solver with experience writing proposals, integrating technologies, and managing projects.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Monitored cloud performance metrics and identified bottlenecks, resulting in a system optimization with a 26% increase in server efficiency.
  • Implemented resource monitoring tools across servers, greatly minimizing system overuse by 18%.
  • Trained non-technical staff in the use of new IT systems, improving overall company-wide adoption rates by 41%.
  • Continuously monitored and evaluated system backups, ensuring a successful restore rate of 15%.
  • Created detailed system documentation for category that improved onboarding time for new team members by 2 weeks.
  • Led efforts to implement a disaster recovery plan, decreasing recovery time for critical systems by 28%.
  • Improved server patch management processes, decreasing vulnerabilities by 84% in the first two years.
  • Facilitated the onboarding of new IT software, resulting in a 34% reduction in manual reporting tasks.
  • Facilitated cloud disaster recovery simulations, reducing employee downtime during crises by 83%.
  • Managed project rollouts from initial testing to full deployment, ensuring deadlines were met on time and under budget.

Affiliations

  • International Society of Automation (ISA)
  • Cloud Computing Association (CCA)
  • Society for Information Management (SIM)
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society
  • Help Desk Institute (HDI) Membership
  • Information Technology and Innovation Foundation (ITIF)
  • Association of Information Technology Professionals
  • Lions Club
  • Service Desk Institute (SDI)
  • Global IT Asset Management Society (GITAMS)

Certifications

  • Salesforce Certified Administrator
  • Cisco Certified Network Professional (CCNP)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Information Privacy Professional (CIPP/US)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified CyberOps Associate
  • Cisco Certified Network Associate (CCNA)

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