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Skills

  • Adapting therapeutic approaches to family needs
  • Individual and family counseling
  • Relationship development
  • Development of resource directories
  • Budgets
  • Early intervention home visits
  • Process improvement
  • Active listening and communication
  • Operational improvement
  • Customer service

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Advocated for family-centered solutions in court cases.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with judicial authorities, advocating for family-centered solutions in court cases, contributing to a 42% increase in out-of-court settlements.
  • Transported Tableau to 18 months customer locations.
  • Achieved Top Performer for leadership.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted home visits for early intervention purposes for families in Chicago, helping resolve 15% of identified at-risk situations before escalation.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Advocated for educational equity.
  • Achieved 16% positive feedback from participants.
  • Costs were consistently reduced while profits were increased.
  • Achieved 5% academic improvement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Closed resource gaps for underprivileged households.
  • Clear understanding of risk assessment and data analysis as well as quality assurance training.
  • Client-focused Family Support Counselor.
  • Adhered strictly to confidentiality.

Accomplishments

  • Led a team in coordinating mental health referrals, reducing waitlist times by 23% and improving treatment accessibility.
  • Provided culturally competent support to immigrant families, reducing barriers to accessing health and social services by 66%.
  • Developed a peer-support network for parents enrolled in the family support program, increasing participant retention by 64%.
  • Designed and implemented family support intervention plans that improved child-school engagement by 69% post-crisis.
  • Created a partnership program with local childcare providers, increasing affordable service options for low-income families by 62%.
  • Engaged with law enforcement and child protection agencies to ensure real-time intervention during high-risk family situations, preventing escalation in 18 cases over a 18 months.
  • Organized and led a parenting skills seminar aimed at reducing child behavioral issues, with 44% of participants showing measurable improvement.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 7 in the development of procedure.
  • Facilitated bi-weekly parenting workshops for 6 families, successfully improving positive parenting techniques by 44%.

Affiliations

  • International Society for Traumatic Stress Studies (ISTSS)
  • Association for Computing Machinery
  • Society for Research in Child Development (SRCD)
  • Association for Supply Chain Management (APICS)
  • National Coalition for Family Caregivers
  • International Association of Administrative Professionals
  • Jaycees
  • Center for the Study of Social Policy (CSSP)
  • Families First Network
  • Rotary International

Certifications

  • Certified Child and Adolescent Trauma Professional (CATP) method
  • Certification in Mediation (Specialization in Family Law) - Colorado
  • Certified Professional in Family Support (CPFS) - National Family Support Network
  • Parenting Coach Certification - International Network for Children and Families
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Hospice and Palliative Care Grief Counseling Certification - National Board for Certified Counselors (NBCC)
  • Certified Crisis Intervention Consultant (CCIC) - American Institute of Health Care Professionals
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification – Medical University of South Carolina

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