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Skills

  • Conflict resolution
  • Early intervention home visits
  • Individual and family counseling
  • Case management and documentation
  • Business operations
  • Family crisis intervention strategies
  • Behavior mirroring
  • Team collaboration and leadership
  • Facilitation of life skills workshops
  • First Aid/CPR

Work Experiences

  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Oversaw the delivery of system project by metric team, which resulted in system.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Transported Tableau to 18 months customer locations.
  • Achieved Top Performer for leadership.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Innovation Award for leadership in managing high-stress crisis intervention cases while demonstrating compassion and professional integrity.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 26% reduction in repeat interventions in one year.

Summaries

  • Achieved 84% improvement in ADHD behavioral symptoms.
  • Collaborated with social workers and healthcare professionals.
  • Achieved 30% positive client satisfaction.
  • Closed resource gaps for underprivileged households.
  • Achieved 16% positive feedback from participants.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated Social Worker with 15 years of experience in counseling and crisis intervention.
  • Collaborative Family Support Counselor with expertise in fostering partnerships between families and educators to ensure the continuity of a child’s progress both academically and emotionally.
  • Adept at conflict mediation.
  • Client-focused Family Support Counselor.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created a resource hub for single parents at Cedar Works, leading to a 84% increase in accessed services within the first three years.
  • Monitored and evaluated program impact through data analysis, leading to improved outcomes for 44% of clients.
  • Advocated for changes in local family services policy, resulting in improved allocation of resources for at-risk youth by 42%.
  • Organized and led a parenting skills seminar aimed at reducing child behavioral issues, with 44% of participants showing measurable improvement.
  • Developed a peer-support network for parents enrolled in the family support program, increasing participant retention by 64%.
  • Developed educational materials and safety guides for families affected by domestic violence, aiding 9 families in accessing legal resources.
  • Improved team efficiency in handling child welfare reports through process optimization, resulting in a 51% increase in accurate case completions.
  • Designed and implemented family support intervention plans that improved child-school engagement by 69% post-crisis.
  • Played a key role in securing funding for additional family counseling services, which led to servicing 7 more families.

Affiliations

  • Association of Information Technology Professionals
  • Parent Professional Network for Family Support
  • Substance Abuse and Mental Health Services Administration (SAMHSA)
  • National Organization for Human Services (NOHS)
  • Collaborative for Academic, Social, and Emotional Learning (CASEL)
  • Society for Social Work and Research (SSWR)
  • Child and Family Services Professionals
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • National Fatherhood Initiative (NFI)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Crisis Intervention Specialist Certification (CIC) - American Crisis Prevention and Management Association
  • Certification in Mediation (Specialization in Family Law) - Colorado
  • First Aid/CPR Certified
  • Certified School Family Liaison (SFL) - program
  • Certified Professional in Family Support (CPFS) - National Family Support Network
  • Project Management Professional (PMP)
  • Licensed Clinical Social Worker (LCSW) – initiative
  • Mental Health First Aid Certification – National Council for Mental Wellbeing
  • Salesforce

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