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Skills

  • Territory management
  • Fleet Management
  • Team management
  • Employee retention strategies
  • Financial Management
  • Business operations
  • First Aid/CPR
  • Customer service strategy
  • Business Administration
  • Change Management Leadership

Work Experiences

  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across method calendars and programs.
  • Adjusted service offerings.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Created budgets and prepared quotes for new products and services.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Increased productivity by 9% while lowering staffing and operational costs.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Welcomed new members and established and updated memberships in Vantage metric programs.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Develop strategic business partnerships and relationships.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Bringing 15 years of industry experience to Ironclad Systems, and ready to take on a challenging, growth-oriented role.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Dynamic application of workflow optimization and budget management in a fast-paced business environment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Established a communication protocol that reduced customer escalations by 37% and increased follow-up speed on service issues.
  • Introduced fleet management software that improved route scheduling accuracy and reduced overtime costs by 16% monthly.
  • Designed and executed a fleet monitoring program that decreased fuel use by 16% while extending vehicle lifespan by 16 miles.
  • Monitored and analyzed competitor activities which contributed to a 19% increase in market share for category.
  • Trained and certified 5 new hires in route planning and customer service standards, improving customer feedback scores by 41%.
  • Integrated technology enhancements such as Microsoft Excel to streamline route optimization and lowered delivery errors by 17%.
  • Resolved product issue through consumer testing.
  • Created and oversaw a new driver onboarding process, which decreased training time by 15 days and increased retention by 72% in the first year.
  • Increased on-time delivery rates by 61% by conducting predictive analytics for route planning and optimizing driver schedules.
  • Played a key role in implementing a cross-dock distribution model that reduced unloading times by 16% and improved overall delivery efficiency.

Affiliations

  • American Society of Safety Professionals
  • International Council of Nurses
  • National Private Truck Council Membership
  • Certified Professional in Supply Management (CPSM) from the Institute for Supply Management (ISM)
  • Association for Supply Chain Management (APICS)
  • Certified Transportation Professional (CTP) through the National Private Truck Council
  • Association of Information Technology Professionals
  • Membership in Fleet Management Association (FMA)
  • International Facility Management Association (IFMA)
  • American Marketing Association

Certifications

  • Certified Logistics Technician (CLT) - system
  • GPS Tracking and Telematics Certification - category
  • Roadway Transportation Certification by method
  • Certified Supply Chain Professional (CSCP) by APICS
  • Forklift Certification - standard
  • Certified Fleet Manager (CFM) Program - NAFA Fleet Management Association
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Advanced Customer Service Certification - category
  • Traffic and Alignment Certification - standard

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