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Skills

  • ISBN barcode scanning
  • Supervision
  • Communications
  • Active listening skills
  • Customer service excellence
  • Organization
  • Team training and development
  • Regulatory compliance
  • OCLC and WorldCat
  • Circulation procedures

Work Experiences

  • Transported Asana to 6 months customer locations.
  • Contributed to a 43% reduction in patron confusion.
  • Organized and kept detailed records on equipment usage, materials logs, and circulation activities for Circulation Student Assistant.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with the IT department.
  • Assisted with the promotion of library services during program, attracting 18 new members during the event.
  • Processed customer fines and advised customers on how to reduce future charges.
  • Achieved a 41% reduction in onboarding time.
  • Assisted patrons with location of items.

Summaries

  • Boosted circulation efficiency by 47%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adhered to time-sensitive deadlines.
  • Self-motivated and dedicated to improving guest service through effective operations.
  • Costs were consistently reduced while profits were increased.
  • Assisted with overdue fines and item searches.
  • Coordinated requests and returns efficiently.
  • Accelerated onboarding processes.
  • Adept at maintaining and updating over 9 patron accounts, ensuring accurate data entry and compliance with privacy standards.
  • Dedicated to continuous process improvement.

Accomplishments

  • Trained 7 new staff members on circulation procedures and library software, increasing team performance by 39%.
  • Assisted in maintaining library website navigation and resources, improving user experience and increasing online engagement by 76%.
  • Helped plan and promote community library events, increasing overall attendance by 68% year-over-year.
  • Trained new employees in circulation desk operations, standardizing onboarding documentation to reduce training time by 65%.
  • Led a task force to streamline interlibrary loan processing by introducing a barcode scanning solution, reducing processing times by 54%.
  • Worked on updating and maintaining a library inventory system, minimizing item discrepancies by 64%.
  • Collaborated with library staff to develop and maintain daily operation workflows, leading to a 47% increase in circulation desk productivity.
  • Developed an ISBN scanning system to reduce manual entry errors, decreasing data input time by 24% and improving operational efficiency.
  • Generated custom statistical reports for department heads showcasing borrowing trends, leading to optimized resource allocation and a 26% increase in requested materials.
  • Used system to automate circulation report generation, reducing manual report preparation by 59%.

Affiliations

  • Association of Research Libraries (ARL)
  • Ebook Library Experts Network
  • Phi Beta Kappa Society (Academic Honor Society)
  • Association for Computing Machinery
  • Freemason
  • American Library Association (ALA)
  • Library and Information Technology Association (LITA)
  • Society of Women Engineers
  • Library Volunteers Association
  • Toastmasters

Certifications

  • Certified Customer Service Professional (CCSP)
  • Professional Development for Library and Information Professionals (PDLIP)
  • Certified Records Manager (CRM) - standard
  • Certificate in Library Leadership & Management Ironclad Systems
  • Certification in Library and Information Science standard
  • ALA-APA Library Support Staff Certification (LSSC)
  • Cisco Certified Network Associate (CCNA)
  • Cultural Competency in Libraries Certification Harbor & Co.
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)

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