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Skills

  • Project organization
  • Data privacy compliance
  • System equipment
  • Communications
  • Team management
  • Conflict resolution
  • Active listening skills
  • Circulation procedures
  • MS Office
  • Project coordination

Work Experiences

  • Achieved 19% first interaction resolution.
  • Contributed to a multicultural patron outreach initiative.
  • Assisted patrons in completing forms for the issuance of library cards.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in managing the circulation desk, processing checkouts and returns, handling up to 17 transactions per shift.
  • Collaborated closely with the IT department to resolve catalog software issues, reducing downtime by 9 hours over 6 months.
  • Collaborated with librarian staff.
  • Used the interlibrary loan system to locate desired customer items and coordinated deliveries.
  • Reduced librarian workload by handling basic patron requests and locating materials on my own.
  • Organized and kept detailed records on equipment usage, materials logs, and circulation activities for Circulation Student Assistant.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated Circulation Student Assistant with the ability to handle confidential information in accordance with program and ensure patron privacy at all times.
  • Circulation Student Assistant is a service-oriented Circulation Student Assistant with a track record of assisting patrons and librarians with routine and special projects.
  • Consistently resolved fine-related inquiries.
  • Achieved a 81% reduction in overdue items.
  • Accurately cataloged materials for 4 classes.
  • Adept at managing patron inquiries.
  • Adhered to time-sensitive deadlines.
  • Collaborated with 7 libraries.
  • Boosted circulation efficiency by 47%.

Accomplishments

  • Provided circulation desk support during peak hours, reducing wait times by 51% through quick resolution of patron questions.
  • Organized and facilitated metric that led to a 44% increase in local patron engagement within 2017.
  • Analyzed patron usage data to determine gaps in collection availability, resulting in focused acquisitions that increased circulation by 76%.
  • Assisted in developing a patron satisfaction survey, leading to the identification and resolution of 13 critical service issues.
  • Generated over 5 customized borrowing reports for key stakeholders, enabling adjustments in the library's purchasing strategy.
  • Implemented a weekly FAQ email for circulation desk inquiries, reducing in-person questions by 49%, improving customer service efficiency.
  • Helped organize framework in 2019, increasing community engagement by 81% by promoting the event through workflow optimization.
  • Collaborated with library staff to develop and maintain daily operation workflows, leading to a 47% increase in circulation desk productivity.
  • Met or exceeded circulation desk service KPIs, consistently reducing patron wait times by 46% during busy periods.
  • Implemented inventory control processes, which reduced lost or misplaced materials by 64% over 2024.

Affiliations

  • Association for Supply Chain Management (APICS)
  • University Library Internship Program
  • Library Services for Distance Learning Round Table (LSDLR)
  • Public Library Association (PLA)
  • Provost's Committee on Library Services
  • National Academic Advising Association (NACADA)
  • Undergraduate Research Assistant Program at procedure
  • American Medical Informatics Association
  • Ebook Library Experts Network
  • Society for Scholarly Publishing

Certifications

  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Auditor (CISA)
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Library Instruction and Information Literacy Certificate
  • Library Technology Assistant Training Certification
  • Certified Records Manager (CRM) - standard
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect

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