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Skills

  • Communications
  • Staff development
  • Dual diagnoses expert
  • Skilled in intake interviewing
  • Process implementation
  • Psychotropic medications knowledge
  • Group facilitation
  • Active listening
  • Anxiety disorder expertise
  • Team management

Work Experiences

  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of a caseload of 10 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved Excellence Award for excellence in peer support services.
  • Double-checked the data's accuracy and integrity.

Summaries

  • Peer Counselor is a multi-talented Peer Counselor who is consistently rewarded for planning and operational improvements.
  • Peer Counselor with 6 years of successful process improvement and workflow optimization experience.
  • Achieved a 46% decrease in crisis hotline referrals.
  • Design and development of successful procedure embedded software applications in the past.
  • Adaptive and resilient in high-stress environments, offering real-time crisis support that prevents escalation and promotes healthier decision-making processes.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Committed Counselor with extensive experience providing comprehensive case management to residents in the process and system programs.
  • Achieved a 23% rise in engagement from underrepresented populations.
  • Process are well-understood.
  • Clear understanding of data analysis and cross-functional collaboration as well as process improvement training.

Accomplishments

  • Identified
  • Developed
  • Guided
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Advised
  • Developed and facilitated workshops on stress management and emotional resilience, attended by 42% of the student body.
  • Increased
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Collaborated with team of 13 in the development of standard.
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.

Affiliations

  • Association of Recovery Community Organizations (ARCO)
  • American Society of Safety Professionals
  • American Marketing Association
  • International Association of Peer Supporters (iNAPS)
  • The Association for Addiction Professionals (NAADAC)
  • Rotary International
  • LGBTQ+ Affirmative Therapists Guild of the Oregon
  • Lions Club
  • International Council of Nurses
  • Society for Counseling Psychology (SCP)

Certifications

  • Certified Counselor Credential Northwind 2020
  • Applied Suicide Intervention Skills Training (ASIST) Certified 2021
  • Psychological First Aid Certification – Lakeside Partners 2020
  • Certified in Collaborative Problem Solving Brightline
  • Apple Certified Associate (ACA)
  • Certified Addiction Specialist (CAS) 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Crisis Intervention Counselor - Summit Group
  • Trauma-Informed Care Certification Lakeside Partners
  • CompTIA A+ Technician

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