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Skills

  • Team building
  • Maintaining call metrics
  • KPI-driven decision making
  • MS Office
  • Policy development and enforcement
  • Prioritizing calls
  • Compliance and safety auditing
  • Workflow Optimization
  • Cross-functional team leadership
  • Inventory control and analysis

Work Experiences

  • Automated 8 recurring tasks using Tableau, leading to an increase in team efficiency by 65% and reducing overtime costs.
  • Delivered consistent improvements in distribution efficiency, cutting fuel costs for process trucks by $3 monthly.
  • Created and maintained a high-functioning operations team.
  • Actively managed talent development.
  • Corrected process inefficiencies.
  • Conducted routine compliance checks.
  • Created and maintained a high-functioning operations team by actively managing talent development, resulting in a Top Performer.
  • Coordinated a team of 11 workforce specialists to optimize shift schedules, lowering absentee rates by 54% in several months.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Strengths in performance reporting and project management backed up by Computers Software training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished leader with a history of managing the end-to-end supply chain, resulting in reducing delivery delays by 78% and improving customer satisfaction rates.
  • Accomplished leader in supply chain management.
  • Skilled in training employees, coordinating work schedules, and updating dispatch logs.
  • Collaborative efforts reduced monthly errors.
  • Boosted team performance.
  • Expert Dispatcher was responsible for ensuring that delivery and customer service operations ran smoothly.
  • Collaborative Lead Operations Associate.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Revamped internal reporting procedures to improve communication between metric, driving a 58% increase in cross-functional project delivery efficiency.
  • Utilized root cause analysis to address recurring production inefficiencies, eliminating process redundancies resulting in a $11 cost saving annually.
  • Documented and resolved initiative which led to program.
  • Optimized inventory management leading to a 10 day reduction in return-to-inventory cycle time through workflow redesign.
  • Managed cross-department collaboration initiatives, enhancing project completion rates by 54% and reducing delays.
  • Delivered a $7 reduction in monthly fuel costs for a fleet of metric vehicles by enhancing route optimization and driver training protocols.
  • Directed operational expansion into initiative, increasing revenue by $17 within 18 months and contributing to 62% overall company growth.
  • Reduced order processing errors by 81% by implementing standardized best practices and staff training across the department.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built strong relationships with suppliers, ensuring better terms and a 24% reduction in lead times for key materials.

Affiliations

  • Council of Certified Professional Logisticians (CPL) Program
  • Certified Supply Chain Professional (CSCP) program
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) Credential
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Council of Supply Chain Management Professionals
  • American Production and Inventory Control Society (APICS)
  • Institute of Industrial and Systems Engineers (IISE)
  • American Medical Informatics Association
  • Lions Club
  • Logistics and Supply Chain Association (LSCA)

Certifications

  • APICS Certified in Planning and Inventory Management (CPIM)
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Root Cause Analysis Facilitator Certification
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Supply Chain Professional (CSCP)
  • Certified International Supply Chain Professional (CISCP)
  • Cisco Certified Internetwork Expert (CCIE)

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