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Skills

  • Regulatory compliance
  • Healthcare program management
  • Patient care coordination
  • Conflict resolution
  • Team management
  • Employee relations
  • First Aid/CPR
  • Team building
  • Training and development
  • Customer service

Work Experiences

  • Chaired 12 major departmental review committees and spearheaded the creation of enhanced documentation practices that improved audit outcomes.
  • Assisted in securing regulatory compliance.
  • Annual salary surveys were conducted, and a company salary budget was developed, analyzed, and updated.
  • Planned and executed large-scale events that resulted in a 17% increase in employee participation.
  • Balanced workloads across units.
  • Collaborated with interdepartmental teams.
  • Served as a staff advocate, encouraging and assisting program in identifying and resolving conflicts.
  • Coordinated cross-functional quality and improvement teams, contributing to a 67% increase in patient satisfaction results by 2023.
  • Collaborated with interdepartmental teams to successfully implement a new electronic health record system, reducing documentation errors by 60%.
  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished in grant management.
  • Hospital Program Coordinator with 12 years of successful quality assurance and stakeholder engagement experience.
  • Analyzing company needs and developing long-term solutions to meet personnel objectives is second nature to me.
  • Adept at managing complex hospital projects.
  • Collaborative healthcare leader.
  • Decreased operational cost by $6.
  • Proficiency in quality assurance and client relations.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Achieved a 18% staff retention rate.

Accomplishments

  • Collaborated with operations to develop new patient flow processes, resulting in a 25% reduction in wait times.
  • Led training sessions on standard, improving overall staff adoption and data entry accuracy by 35%.
  • Conducted a process improvement initiative that decreased patient discharge delays by 51%, improving bed turnover rates.
  • Coordinated the successful integration of procedure, reducing documentation errors by 30% and improving patient care outcomes.
  • Spearheaded the adoption of a new patient intake system, decreasing wait times by 65% and increasing patient satisfaction scores.
  • Implemented a strategic program to reduce patient fall rates, decreasing incidents by 18% within three years.
  • Worked with logistics to create a comprehensive disaster recovery plan, enhancing emergency preparedness and reducing risks by 71%.
  • Instituted new interdepartmental communication guidelines, reducing response times to critical care needs by 50%.
  • Resolved product issue through consumer testing.
  • Led a 2-person cross-functional team in implementing telehealth services, increasing remote care access by 73%.

Affiliations

  • International Organization for Standardization (ISO) - Healthcare Standards
  • Society of Human Resource Management
  • International Association for Healthcare Security and Safety (IAHSS)
  • International Association of Administrative Professionals
  • National Association of Healthcare Access Management (NAHAM)
  • Society for Health Systems (SHS)
  • Rotary International
  • American Health Information Management Association (AHIMA)
  • National Association for Healthcare Quality (NAHQ)
  • Association of Information Technology Professionals

Certifications

  • Project Management Professional (PMP)
  • Certified Healthcare Access Manager (CHAM)
  • Certificate in Healthcare Leadership, framework
  • Certified Healthcare Facility Manager (CHFM)
  • SHRM Certified Professional (SHRM-CP)
  • Lean in Healthcare Certification, Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • Fellow of the American College of Healthcare Executives (FACHE)
  • CPHQ Preparation Course Completion, Beacon Labs, 2020

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