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Skills

  • Equipment monitoring
  • Vehicle systems expertise
  • Logistics knowledge
  • Preventive maintenance scheduling
  • Safe driver training
  • Clean MVR
  • Fluent in French
  • Commercial driving expertise
  • Air Brake Certification
  • Equipment operation

Work Experiences

  • Upselling and cross-selling products to new and existing customers increased revenue.
  • Kept track of customer orders.
  • Pre-trip and post-trip safety inspections were completed, with any defects or malfunctions being recorded and reported.
  • Any suspected mechanical issues were reported as soon as possible.
  • Communicated with management about customer concerns, issues, and complaints.
  • Am a customer service representative.
  • Informed customers about discounts, special offers, and programs to improve the customer experience.
  • Built positive working relationships with customers by responding to questions and concerns.
  • Received daily payments of $10 for completed deliveries and services.
  • Completed and submitted logs and paperwork to keep track of my progress every day.

Summaries

  • Accomplished Delivery Driver specializing in urban deliveries.
  • Accomplished Delivery Driver specializing in urban deliveries, using software such as Salesforce to consistently reduce travel times and improve delivery accuracy.
  • Motivated Delivery Driver specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Current metric license with system endorsement, as well as certifications in pallet jack and forklift operation.
  • Always treat irritated customers with respect and a positive attitude.
  • Punctual Delivery Driver with a valid Class B CDL and a good driving record.
  • To meet recordkeeping requirements, keep track of daily activities, coordinate customer documentation, and collect payments.
  • Delivery Driver who is well-versed in vehicle maintenance and repair and is safety-conscious.
  • Professional in business operations and transportation management who is dynamic and results-oriented.
  • All aspects of shipping and deliveries have been cross-trained.
  • Driver seeking a position as part of a delivery team with opportunities for professional development and growth.

Accomplishments

  • Developed and delivered advanced safety training programs, contributing to a team-wide reduction in workplace incidents by 58% in 2021.
  • Contributed to a 63% drop in late deliveries by proactively identifying and resolving logistical conflicts during the planning phase.
  • Ensured the safe and timely delivery of up to 18 packages per day, consistently meeting or exceeding deadlines by 40% within one year.
  • Maintained strong relationships with key clients, securing recurring delivery contracts worth $15 annually.
  • Successfully completed Scrum Master, enhancing knowledge in bulk freight handling and improving transportation regulations compliance.
  • Consistently upsold additional delivery services, raising the annual revenue by $2 through effective customer relationship management.
  • Reduced customer service complaints related to late or mishandled packages by 24% through proactive communication and problem-solving.
  • Monitored and restocked delivery vehicle supplies and tools, reducing delays caused by lack of preparedness.
  • Worked closely with team members to audit packaging processes, reducing damaged deliveries by 69% in 6 months.
  • Optimized the load stacking process for vehicles, increasing loading efficiency by 43% and minimizing package damage risk.

Affiliations

  • Member of Road Safety Professionals Network
  • Rotary International
  • Affiliation with the Delivery Network Planning Taskforce
  • Fleet Management Training Graduate 2023 from initiative
  • National Association of Fleet Administrators (NAFA)
  • Member of Last-Mile Logistics Professionals Association
  • International Council of Nurses
  • American Marketing Association
  • Commercial Vehicle Training Association (CVTA)
  • Active participation in Professional Driving Skills Workshops

Certifications

  • Certified Transportation Professional (CTP)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Supply Chain Professional (CSCP) by APICS
  • Electric Pallet Jack Operation Certification
  • CompTIA Network+
  • Cargo Securement Endorsement by National Tractor Trailer School (NTTS)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)

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