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Skills

  • Preventive care
  • Extracting teeth
  • Customer retention strategy development
  • Dental practice management consultation
  • Dental billing optimization
  • Dental radiograph development
  • Expertise in adhesive dentistry protocols
  • Multilingual patient consultation (French)
  • Full Mouth Radiographs
  • Patient case review and assessment

Work Experiences

  • Created targeted patient outreach strategies that contributed to a 74% increase in first-time patient visits over the past year.
  • Awarded Excellence Award for improving dental clinic safety standards.
  • Adopted laser technology.
  • Used X-ray interpretation to make accurate diagnoses and treatment decisions.
  • Conducted training over 18 months.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Created targeted patient outreach strategies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Used implemented and spearheaded to treat infections in the oral cavity, salivary glands, and jaws.
  • Cut clinic carbon emissions by 75%.

Summaries

  • Achieved results across 10 locations.
  • Achieved a 52% reduction in misdiagnosed conditions by managing team-based patient case reviews, delivering better patient outcomes in the first 10 months.
  • Collaborated with stakeholders to introduce in-house 3D printing for dental prosthetics, resulting in significant savings of $2 annually by reducing outsourcing costs.
  • Costs were consistently reduced while profits were increased.
  • Achieved superior results in dental practice audits.
  • Applied best practices in practice management.
  • Advised on operational efficiencies for 2 dental clinics.
  • Cutting-edge and up-to-date on the latest dental advancements.
  • Achieved top audit scores.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Provided consultation on insurance policy optimization for dental offices, reducing claim rejection by 49%, while improving reimbursement timelines by one year.
  • Assessed and overhauled marketing strategies for clinics, introducing targeted campaigns that resulted in a 28% increase in patient inquiries and bookings.
  • Documented and resolved program which led to system.
  • Trained dental staff on the latest in hygiene protocol advancements, resulting in ITIL certifications for improved patient safety outcomes.
  • Collaborated with IT teams to integrate cutting-edge electronic health record (EHR) software, improving clinic documentation accuracy and reducing errors by 32%.
  • Trained a cohort of dental professionals on adhering to eco-friendly practices, resulting in a 84% reduction in clinic waste within two years.
  • Worked hand in hand with compliance officers to certify all clinic practices met updated HIPAA and OSHA standards, reducing audit risks to zero over 18 months.
  • Supported the launch of a new clinic location by overseeing project management milestones and ensuring client satisfaction during opening day, leading to 53% positive feedback from first-month clients.
  • Served as a key advisor in merger negotiations for a multi-location dental business, providing due diligence processes that helped secure $13 in investment backing.
  • Collaborated cross-functionally with HR and operations teams to redesign dental staff performance metrics, leading to a 42% increase in team productivity.

Affiliations

  • American Academy of Cosmetic Dentistry (AACD)
  • International Council of Nurses
  • National Association of Social Workers
  • National Society of Dental Practitioners (NSDP)
  • Association of Dental Support Organizations (ADSO)
  • Academy of Laser Dentistry (ALD)
  • Society of Women Engineers
  • Toastmasters
  • American College of Prosthodontists (ACP)
  • Society for Medical Decision Making (SMDM)

Certifications

  • Dental Inventory Management Specialist - ServiceNow Certification
  • HIPAA Compliance Certification - Tableau
  • Certified Digital X-Ray Specialist (CDXS)
  • Certified Medical Manager (CMM)
  • Dental Auxiliary Management Certification
  • CompTIA Network+
  • Salesforce
  • Practice Management Certification - Dental Assisting National Board (DANB)
  • Advanced Practice Management Certification - 2023
  • Certified Dental Insurance Professional (CDIP)

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