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Skills

  • Competitor benchmarking
  • Time management and prioritization
  • Customer Satisfaction Enhancement
  • Sales presentations
  • Executive-level relationship building
  • Customer Escalation Management
  • Strategic planning
  • Negotiation Strategy Development
  • Client performance optimization
  • KPI Tracking and Reporting

Work Experiences

  • Increased sales revenues to $12 for category services by utilizing effective negotiating skills.
  • Created and implemented new business opportunities using strategic networking strategies.
  • Met with Corporate Key Account Managers one-on-one to identify selling roadblocks and provided advice, including team leadership, on how to best address them.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Organized promotional events and interacted with the community to increase sales volume.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Hired 8 sales representatives over a the past year period.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Managed a team of 8 people who sold standard products and services worth more than $17.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
  • Achieved results over a 6 months period.
  • Boosted renewal rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Client-centric Corporate Key Account Manager.
  • Achieved improved client retention.
  • Clear understanding of stakeholder engagement and team leadership as well as client relations training.
  • Over a 5-year career, I've built a strong track record as a performance-oriented sales leader.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Implemented tailored industry-specific solutions for enterprise clients, contributing to achieving 62% revenue growth in Raleigh market.
  • Achieved Scrum Master, strengthening the ability to provide consultative selling and trusted advisory in Miscellaneous.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved escalated client issues within 18 months, resulting in positive client feedback and improved Net Promoter Score by 54%.
  • Managed a multi-million-dollar portfolio, ensuring profitability and risk management through strategic financial oversight and client engagement.
  • Delivered compelling client presentations, resulting in the acquisition of high-profile clients and adding $56,000 in revenue.
  • Achieved and exceeded sales quota by 24% for 2015, by addressing client-specific needs and focusing on cross-selling complementary services.
  • Created and delivered key account expansion strategies, growing the assigned region's revenue by $9,000.
  • Streamlined contract negotiation processes across departments, resulting in reduced contract turnaround time by 44%.
  • Facilitated partnerships with key stakeholders at program, positioning the organization as the preferred vendor within the Miscellaneous.

Affiliations

  • American Society of Safety Professionals
  • Sales Enablement Society
  • Society of Women Engineers
  • International Society of Key Account Managers (ISKAM)
  • Global Entrepreneurship Network (GEN)
  • Association for Supply Chain Management (APICS)
  • Key Account Management Leadership Forum
  • Certified Sales Leadership Association (CSLA)
  • Society of International Business Fellows (SIBF)
  • Freemason

Certifications

  • Certified ROI Analyst (CRA) by the ROI Institute
  • Certified Product Marketing Manager (CPMM) by The Association of International Product Marketing and Management
  • Certified Management Consultant (CMC) by the Institute of Management Consultants
  • Harvard Business School Online: Negotiation Mastery
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Digital Marketing Specialist by Northwind
  • Professional Negotiation Certification from Northwind

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