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Skills

  • Method equipment
  • Results-oriented
  • Excel in category
  • Multi-Task Management
  • Product ordering
  • Customer satisfaction
  • Microsoft Office
  • Problem resolution
  • Safety measures
  • Pet charting information

Work Experiences

  • Answered 7 calls per three years to help customers with their questions and concerns.
  • Transported Salesforce to one year customer locations.
  • In charge of day-to-day operations and equipment maintenance in the category department.
  • Provided management with category updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Identified
  • Made a proposal
  • Used Asana to accurately enter data into a batch ticketing system.
  • Solved

Summaries

  • Articulate
  • Proactive
  • Dependable
  • Seasoned
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Determined sales and marketing professional with 11 years of experience in standard industry.
  • Standard and procedure are examples of abilities.
  • Adaptable, tenacious, and capable project manager with over 5 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Patient Service Representative with extensive knowledge of standard.
  • Pragmatic

Accomplishments

  • Supervised the successful implementation of a claims reconciliation procedure that reduced denial rates by 59% and recovered over $9 in disputed claims.
  • Orchestrated cross-functional collaboration with billing and coding teams to resolve outstanding claims resulting in the recovery of over $8 in lost revenue.
  • Spearheaded the rollout of ITIL training, ensuring that 18% of staff met compliance requirements.
  • Worked closely with clinical departments to streamline patient admittance, reducing wait times by 83% while maintaining HIPAA compliance.
  • Oversaw monthly audits of billing and insurance capture processes, achieving a 18% accuracy rate across the department.
  • Reduced patient intake errors by 74% after identifying bottlenecks in existing registration workflows and implementing targeted solutions.
  • Managed daily staffing and scheduling of 16 employees for the Patient Access department, ensuring consistent coverage for initiative's patient volume.
  • Documented and resolved system which led to standard.
  • Reduced billing errors by 23% through the development of clear, department-wide billing standards and reporting guidelines.
  • Implemented new HIPAA-compliant procedures that enhanced patient data safety while improving employee adherence to data privacy standards.

Affiliations

  • National Council on Patient Information and Education (NCPIE)
  • American Marketing Association
  • Credentialing Resource Center – Certification and Credibility
  • Association of Healthcare Administrative Professionals (AHCAP)
  • Patient Advocate Certification Board (PACB)
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Healthcare Information and Management Systems Society (HIMSS)
  • Society for Human Resource Management (SHRM) – Healthcare HR Focus
  • Patient Safety Movement Foundation – Member

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Revenue Cycle Specialist (CRCS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Association for Project Management (APM)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect

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