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Skills

  • Business Development
  • CRM Systems
  • Operational improvement
  • New employee onboarding
  • Product ordering
  • Multi-Task Management
  • Problem resolution
  • Computer literate
  • Microsoft Office
  • Data entry

Work Experiences

  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Program was planned and carried out by me.
  • Transported Salesforce to one year customer locations.
  • Went over the doctors' daily care slips.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Identified
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Improved locomotive material expense tracking by 7%.
  • In charge of day-to-day operations and equipment maintenance in the category department.

Summaries

  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Pragmatic
  • Service-driven
  • Patient Service Representative with extensive knowledge of standard.
  • Deadline-driven
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Patient Access Supervisor with 17 years of successful project management and data analysis experience.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a process position with a forward-thinking organization.
  • Versatile

Accomplishments

  • Developed and maintained a dashboard highlighting daily performance metrics, including registration accuracy, insurance verification times, and patient admittance rates.
  • Supervised the successful implementation of a claims reconciliation procedure that reduced denial rates by 59% and recovered over $9 in disputed claims.
  • Resolved product issue through consumer testing.
  • Tracked insurance payer performance metrics, identifying repeated errors which resulted in 17 resolved escalations and improved payer relationships.
  • Identified critical gaps in insurance verification, enabling the team to reduce rework by 4 hours per week.
  • Increased claim approval rates by 43% after revising the department’s insurance and billing verification protocols.
  • Collaborated with team of 18 in the development of framework.
  • Worked with legal and compliance teams to ensure all department workflows were up-to-date with the latest changes in procedure.
  • Spearheaded the rollout of ITIL training, ensuring that 18% of staff met compliance requirements.
  • Provided ongoing mentorship to 8 new hires within the department, improving retention and employee satisfaction rates by 41%.

Affiliations

  • Accreditation Council for Graduate Medical Education (ACGME) Advisory Boards
  • National Health Service Corps (NHSC)
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • National Association of Healthcare Access Management (NAHAM)
  • Association for Patient Experience (APEX)
  • Project Management Institute
  • International Association of Privacy Professionals (IAPP) – Healthcare Privacy
  • National Council on Patient Information and Education (NCPIE)
  • American Medical Informatics Association

Certifications

  • Certified Healthcare Access Manager (CHAM)
  • Certified Business Analysis Professional (CBAP)
  • Certified Revenue Cycle Specialist (CRCS)
  • Emergency Medical Records (EMR) Certification 2024 - Tableau
  • CompTIA Security+
  • EPIC Cadence Certification
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Health Information Management (HIM) Certification
  • Google Certified Professional Cloud Architect
  • Certified Clinic Supervisor (CCS)

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