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Skills

  • Decision-making under pressure
  • Law enforcement cooperation
  • Crisis negotiation
  • Budgets
  • Data entry and management systems
  • Organization
  • Inmate behavior modification tactics
  • Behavioral monitoring
  • Problem resolution
  • Program equipment

Work Experiences

  • Answered 9 calls per 6 months to help customers with their questions and concerns.
  • Made rounds and conducted head counts and roll calls at predetermined intervals.
  • Checked for potential hazards in the facility's plumbing, outside areas, locks, and cells.
  • Collaborated with 7 external agencies.
  • Achieved results within one year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Apprehended escapees.
  • Authored over 14 incident reports concerning inmate behavior and facility security breaches, ensuring accuracy and compliance with category guidelines.
  • Addressed illegal items in the facility.
  • Achieved a 61% increase in positive inmate engagement.

Summaries

  • Certified in monitoring equipment operations.
  • Achieved zero incidents over two years.
  • Costs were consistently reduced while profits were increased.
  • Prison Officer with 6 years of successful quality assurance and vendor management experience.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Advocated for inmate rehabilitation.
  • Contributor to staff well-being by developing a mental health awareness training module which supported over 5 correctional officers, promoting resilience in the workplace.
  • Authored comprehensive security reports.
  • Contributed to staff well-being.
  • Coordinated with external agencies.

Accomplishments

  • Coordinated with other agencies to implement a post-parole support network, reducing recidivism within the first six months of release.
  • Achieved CPA for responding to inmate mental health crises, significantly improving facility compliance with behavioral healthcare standards.
  • Led the specialized internal security team in daily inspections of Raleigh, significantly boosting contraband detection rates by 25%.
  • Enhanced inmate intake processes by implementing Tableau, reducing intake errors by 84% and increasing efficiency in inmate processing.
  • Played a pivotal role in a 2016-long initiative to upgrade the facility’s radio and security communication systems, improving response times by 58%.
  • Collaborated with mental health professionals to create treatment plans for high-risk inmates, resulting in an improvement of behaviors by 19% among participants.
  • Conducted over 16 investigative interviews into inmate misconduct, directly contributing to the dismantling of multiple prison gang operations.
  • Documented and resolved procedure which led to program.
  • Maintained accurate, detailed records of all inmate activities using Microsoft Excel, streamlining reporting and aligning with compliance standards.
  • Played a key role in designing a new inmate release procedure that improved the accuracy of records and reduced processing time by 16%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Active Member, Emergency Management and Response Professionals Society
  • Participant in Workplace Safety Compliance Training 2019
  • Certified in Advanced Prisoner Transport Logistics 2019
  • Trained in Hostage Negotiation Techniques, provided by category
  • National Commission on Correctional Health Care (NCCHC) Affiliation
  • Society of Human Resource Management
  • Association of Threat Assessment Professionals (ATAP) Professional Member
  • Project Management Institute

Certifications

  • Certified in Handling and Use of Restraints, Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Inmate Behavior Control and Observation Certification, standard
  • Hostage Negotiation and Crisis Communication Certification, initiative
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Resilience and Stress Management in Law Enforcement Certification, system
  • Advanced Prisoner Management Certification, system
  • Correctional Behavioral Health Certification, category

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