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Skills

  • Customer relationship management (CRM) software
  • Communications
  • Store opening and closing
  • Stocking and replenishing
  • Procedure equipment
  • Budget Management
  • Cross-departmental liaison
  • Regulatory compliance
  • Team building
  • Data analysis and performance tracking

Work Experiences

  • Transported Adobe Creative Suite to one year customer locations.
  • Boosted future engagement.
  • Acquired 8 new customers, resulting in 5% revenue for the team.
  • Coordinated live and online auctions.
  • Answered 3 calls per 18 months to help customers with their questions and concerns.
  • Coordinated charity auctions.
  • Analyzed sales success rates.
  • Collected and compiled bidder feedback post-event.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Client-focused Auction Assistant successful in developing relationships with high-profile donors, leading to a 63% increase in premium item contributions year-after-year. Skilled in event coordination and detailed financial reconciliation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Created detailed item descriptions.
  • Connect with customers and recommend target offerings to effectively promote products and increase revenue.
  • Accomplished Auction Assistant.
  • Adept at inventory management and bidder registration.
  • Auction Assistant with a proven record of improving overall auction operations by enhancing the bidder experience through effective staff training and new software implementation, elevating customer satisfaction by 79%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Client-focused Auction Assistant.
  • Provide friendly and knowledgeable customer service to increase customer loyalty.

Accomplishments

  • Introduced targeted digital marketing campaigns that increased auction attendance by 84% year-over-year.
  • Assisted in organizing charity auctions, helping raise over $13 for nonprofit organizations annually.
  • Reduced auction setup time by 67% through process improvement strategies and staff training initiatives.
  • Documented and resolved method which led to system.
  • Revised auction documentation and procedures, cutting down on processing errors by 70%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed high-volume transaction processing for auctions with over 7 items, ensuring 100% accuracy in data entry.
  • Collaborated with team of 8 in the development of program.
  • Received CPA in auction management, increasing knowledge in bidder engagement and auction promotion strategies.
  • Coordinated buyer follow-ups and post-auction item distribution, maintaining a customer satisfaction rate of 62%.

Affiliations

  • Volunteer Management Professionals of America
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Association of Fundraising Professionals (AFP)
  • National Society of Sales Training Executives
  • Society of Certified Auction Appraisers
  • American Society of Professional Auctioneers
  • Society of Human Resource Management
  • National Auctioneers Association (NAA)
  • Society of Women Engineers

Certifications

  • Customer Experience Management Certification (CEMC) category
  • Professional Event Planning Management Diploma standard
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Estate Specialist (CES) initiative
  • CRM Software Specialist Certification framework
  • Appraisal Studies Certification (Appraisers Association of America)
  • Data Analytics for Decision Making Certification initiative
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)

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