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Skills

  • Project organization
  • Team building
  • Hardware knowledge
  • Business operations
  • IT asset management
  • Problem resolution
  • Infrastructure planning
  • System upgrades
  • Business analysis
  • Budgets

Work Experiences

  • Transported Microsoft Excel to three years customer locations.
  • Collaborated with team members on software upgrades.
  • Assessed vulnerabilities.
  • Assisted senior network administrators.
  • Increased infrastructure availability through enterprise-wide planning, extensive testing, efficient implementation, and comprehensive support.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Boosted system reliability.
  • Answered 2 calls per two years to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Completed the project 14 days ahead of schedule.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results over the past year.
  • System Administrator with 17 years of experience in the field of information technology.
  • Collaborated across 6 departments.
  • System Administrator with expertise in performance optimization and technical improvements, as well as cost-effective decision-making and usability.
  • Desktop Support Junior Network Administrator is a multi-talented Desktop Support Junior Network Administrator who is consistently rewarded for planning and operational improvements.
  • Problem-solving and decision-making skills are exceptional.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Configured and maintained wireless networks for 2 offices, enhancing connectivity across remote and on-site teams.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team on the rollout of a new VPN solution, increasing remote access speeds for 11 employees.
  • Performed hardware and software troubleshooting that increased user satisfaction rates by 52%.
  • Collaborated with the IT team to implement a more secure firewall setup, preventing 40% of attempted cyber intrusions.
  • Documented and resolved program which led to procedure.
  • Collaborated with team of 17 in the development of method.
  • Developed operating system images for automated deployment, saving 4 hours of repetitive manual configuration.
  • Migrated 3 users to a new system, ensuring minimal downtime and no loss of critical data.

Affiliations

  • Institute of Electrical and Electronics Engineers (IEEE) – Student Affiliate
  • Society of Human Resource Management
  • Enrolled in VMware Certified Professional (VCP) Development Group
  • Freemason
  • Society of Women Engineers
  • American Marketing Association
  • Certified System Administrator from SANS Institute (GSEC)
  • Active Contributor to Spiceworks Community Professionals Network
  • Member of Local 2600: The Hacker Quarterly Network Security Group
  • Lions Club

Certifications

  • Certified Cloud Security Professional (CCSP)
  • Certified Configuration Manager (CCM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Windows Server Fundamentals
  • Microsoft Certified: Azure Fundamentals
  • Certified Public Accountant (CPA)
  • Microsoft Certified Solutions Associate (MCSA)
  • HDI Support Center Analyst
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)

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