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Skills

  • Team building
  • Database management
  • Accounting familiarity
  • Active listening and conflict resolution
  • Multi-line phone proficiency
  • Regulatory compliance
  • 11 WPM typing speed
  • Employee onboarding and training support
  • Project organization
  • First-contact resolution (46%)

Work Experiences

  • Was in charge of ordering and distributing office supplies while staying within a set budget.
  • Assisted marketing in executing 2 campaign activities.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Planned domestic and international travel, including airfare, hotel reservations, and ground transportation.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including strategic planning and process improvement.
  • Assisted in auditing financial records for accuracy.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Assisted team with the implementation of QuickBooks, reducing system errors by 34% over 15 months.
  • Conducted quality assurance testing for ServiceNow.
  • Collaborated with HR to onboard employees.

Summaries

  • Meticulous Junior Trainee capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Asana.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Power BI and SAP are two of my strongest skills.
  • Achieved significant improvements in satisfaction metrics.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Junior Trainee is a talented Junior Trainee who goes above and beyond basic administrative tasks by juggling multiple projects at the same time.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 9 years of excellence in system settings and PMP competencies.

Accomplishments

  • Implemented a document management system that reduced retrieval time by 20%, improving workflow for customer success.
  • Facilitated the development and successful deployment of Salesforce, delivering the project 5 weeks ahead of schedule.
  • Documented and resolved metric which led to procedure.
  • Participated in product quality testing, identifying and resolving 12 critical issues which led to product release without delays.
  • Enhanced data accuracy by performing regular audits on the database, leading to a 57% reduction in errors across logistics.
  • Improved the internal task delegation process which contributed to completing projects 18 days ahead of schedule.
  • Developed a social media content calendar for initiative, boosting follower engagement by 37% within the first 13 months.
  • Tracked project milestones and ensured adherence to timelines, reducing delays by 35% for human resources.
  • Created a dashboard on Salesforce that showcased real-time key performance indicators (KPIs), enabling timely adjustments by senior leadership.
  • Performed market research and competitive analysis for Power BI, providing insights that informed successful marketing strategies.

Affiliations

  • Student Chapter of American Marketing Association (AMA)
  • Association for Talent Development (ATD) Young Professionals
  • Entrepreneurship and Innovation Society
  • Toastmasters
  • Lions Club
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • National Association of Interns and Trainees (NAIT)
  • Future Innovators in Supply Chain and Logistics
  • International Council of Nurses

Certifications

  • Certified Customer Experience Professional (CCXP)
  • Microsoft Office Specialist (MOS) - Excel Certification
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Entry Certificate in Business Analysis (ECBA) from IIBA
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Tableau Desktop Specialist Certification
  • Junior Software Developer Certification by Summit Group
  • Google Project Management: Professional Certificate
  • Project Management Professional (PMP)

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