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Skills

  • Budget forecasting expertise
  • Ledger and balance sheet competency
  • Meticulous attention to detail
  • Operations management
  • Internal controls development
  • Financial strategy management
  • Foreign tax reporting
  • Team leadership and development
  • Excellent managerial techniques
  • Relationship building

Work Experiences

  • Assessed accounting requirements during discovery meetings with potential clients.
  • Solved
  • Kept a balancing record with a 11% accuracy rate.
  • Built strong relationships with coworkers, lowering turnover by 10% in 18 months.
  • Was in charge of organizing, stocking, and maintaining the teller window area.
  • Provided all of the tax documentation required to file accurate corporate returns.
  • Won
  • Reorganized my online banking files and deleted any that were no longer in use.
  • Kept track of sensitive information like pay rates, bonus targets, and pay grades.
  • Recommended and implemented techniques to help the company increase productivity and reduce costs.

Summaries

  • Collections Supervisor with 18 years of experience working in both non-profit and for-profit organizations.
  • Through professional credit management, the company has been successful in fostering goodwill with customers.
  • Excellent interpersonal and conflict resolution skills.
  • To minimize customer disputes and maximize amounts collected, a strong team of collections agents was built and trained.
  • Collections Supervisor is a dynamic and highly qualified Collections Supervisor who has a thorough understanding of accounting principles, taxation policies, and income tax procedures.
  • When consistently meeting collections goals, team-oriented with the ability to mentor junior collections associates.
  • Accounting professional with extensive experience in project management and client relations.
  • Collections Supervisor with entry-level training in Accounting and Finance and process improvement.
  • Team player with the physical strength to lift heavy loads for long periods of time.
  • Ready to provide Lakeside Partners with excellent results.

Accomplishments

  • Optimized department productivity by incorporating customer segmentation strategies, reducing delinquent account targeting time by 32%.
  • Established performance metrics aligned with KPIs, resulting in 27% improvement in agent compliance with collections procedures.
  • Collaborated with team of 16 in the development of system.
  • Maintained a positive net cash flow Number for 16 months in a row.
  • Expense Control: standard system
  • Exceeded monthly collections goals by 68% for three years by enhancing team capacity through optimized shift scheduling.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved collections efficiency by 19% by implementing automated reminder systems, directly impacting cash flow management.
  • Received the President's Club in 2018.
  • Initiated outbound call campaigns to recover accounts 60+ days overdue, cutting aged debt by 47% over 6 months.

Affiliations

  • American Marketing Association
  • Society of Human Resource Management
  • Institute of Financial Operations & Leadership (IFOL)
  • International Council of Nurses
  • Multilingual Collections Certification - Japanese Specialty
  • Chartered Institute of Credit Management (CICM)
  • Association of Certified Fraud Examiners (ACFE)
  • Association for Computing Machinery
  • Women in Credit and Collections Leadership Group (WICCL)
  • Rotary International

Certifications

  • Government Finance Officers Association Certificate
  • ISO 9001 Auditor Certification for Continuous Compliance
  • ServSafe
  • Certified Analytics Professional (CAP) specializing in Finance
  • Agile Project Management Professional Certification
  • FDCPA
  • Certified Fraud Examiner (CFE)
  • Leadership and Team Development Certification by Summit Group
  • Data Visualization and Analysis with SAP by Salesforce
  • Microsoft Certified Systems Engineer (MCSE)

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