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Collections Supervisor resume examples

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Skills

  • Deal mechanics
  • Effective time management
  • Business continuity planning
  • Accurate forecasting
  • Territory Sales Experience
  • Accounts payable
  • Relationship building
  • Operational improvement
  • Meticulous attention to detail
  • Operations management

Work Experiences

  • Conducted research and due diligence to resolve issues in a timely manner.
  • Identified
  • Cut the time it took to enter data by 14% and reduced the number of errors by 7%.
  • Went to customers' homes to collect payments in person.
  • Completed bank reconciliations for 11 small businesses on a monthly, quarterly, and annual basis.
  • Invented
  • Used automation software to revise and streamline inefficient work procedures.
  • Go to the high-value case and the difficult case with the executive.
  • Kept track of conversations with customers and account research.
  • Prepared an average of 4 annual federal, state, and local tax returns for both individuals and businesses.

Summaries

  • Account Assistant with a proven track record of providing timely, accurate, and high-quality support.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Focused on customer service
  • Expert problem solver who uses creativity and innovation to solve difficult and complex problems involving employees, processes, and costs.
  • Credit control and monetary collections are two of my specialties.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Collections Supervisor with entry-level training in Accounting and Finance and process improvement.
  • Service-driven
  • Efficient Collections Supervisor with skills in workflow optimization and budget management.
  • When consistently meeting collections goals, team-oriented with the ability to mentor junior collections associates.

Accomplishments

  • Responsible for reviewing 3 client portfolios monthly to identify areas of potential charge-offs, reducing overall bad debt percentages.
  • Developed and executed robust forecasting models for accounts receivable, improving cash flow predictability by 58%.
  • Led a team of 15 collections agents, consistently achieving or surpassing monthly collections targets by 63%, reducing outstanding receivables.
  • Presented quarterly collections forecast to executive leadership, achieving a margin of error within 65% compared to actual outcomes.
  • Reduced time spent on manual processing by 80% through the roll-out of collections management software such as SAP.
  • Improved collections efficiency by 19% by implementing automated reminder systems, directly impacting cash flow management.
  • Actively contributed to fraud prevention, identifying and resolving over 18 fraudulent accounts, recouping $186,000 in lost revenue.
  • Partnered with IT to streamline payment processes and decrease manual processing errors, reducing late payments by 69%.
  • Successfully trained 12 new tellers over a 6 month time period.
  • Generated a 16% reduction in month-end close.

Affiliations

  • Project Management Institute
  • National Hispanic Professional Organization for Debt Recovery
  • American Medical Informatics Association
  • Institute of Financial Operations & Leadership (IFOL)
  • Freemason
  • Multilingual Collections Certification - Japanese Specialty
  • Women in Credit and Collections Leadership Group (WICCL)
  • Association of Information Technology Professionals
  • Certified Credit and Risk Analyst (CCRA) through metric
  • Jaycees

Certifications

  • CompTIA A+ Technician
  • ServSafe
  • Certified Public Accountant (CPA)
  • Government Finance Officers Association Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Negotiation Mastery Certification via framework
  • Accounting and Financial Management Certificate awarded by method
  • Anti-Money Laundering (AML) Certification in Financial Transactions
  • Data Visualization and Analysis with SAP by Salesforce
  • Microsoft Certified Systems Engineer (MCSE)

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