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Skills

  • Collections regulatory guidelines
  • Effective time management
  • Accounts payable
  • Lean manufacturing and quality systems
  • Staff Coaching
  • Operations management
  • Process improvement
  • Quickbooks
  • Ledger and balance sheet competency
  • Client relationship management

Work Experiences

  • Calculated owed taxes, prepared tax returns, and ensured timely payment in accordance with IRS guidelines.
  • Invented
  • Performed field audits on a wide range of clients using the Quick Books system.
  • Reorganized my online banking files and deleted any that were no longer in use.
  • Sought advice.
  • Managed
  • Conducted research and due diligence to resolve issues in a timely manner.
  • Won
  • Collaborated with management to identify and mitigate unusual expense variances in various areas.
  • Was in charge of organizing, stocking, and maintaining the teller window area.

Summaries

  • Experienced Collections Supervisor with 14 years of collecting money from method customers.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Through professional credit management, the company has been successful in fostering goodwill with customers.
  • Successful in resolving collections issues, discrepancies, and late payments in a timely manner.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Collections Supervisor is a dynamic and highly qualified Collections Supervisor who has a thorough understanding of accounting principles, taxation policies, and income tax procedures.
  • Account Assistant with a proven track record of providing timely, accurate, and high-quality support.
  • Collections Supervisor with 7 years of successful cross-functional collaboration and vendor management experience.
  • Versatile
  • Professional investment banker with the ability to gather, model, and use key data for a variety of projects.

Accomplishments

  • Championed early credit warning systems, mitigating risk and reducing unpaid invoices by 38% through proactive measures.
  • Achieved monthly collections goals consistently for 18 consecutive months through the introduction of data-driven strategies.
  • Increased assets and net cash flow by 13% while minimizing outflow of assets.
  • Led a team of 15 collections agents, consistently achieving or surpassing monthly collections targets by 63%, reducing outstanding receivables.
  • Established performance metrics aligned with KPIs, resulting in 27% improvement in agent compliance with collections procedures.
  • Maintained a positive net cash flow Number for 16 months in a row.
  • Handled and resolved the largest Number of reporting discrepancies in 6 months.
  • Responsible for reviewing 3 client portfolios monthly to identify areas of potential charge-offs, reducing overall bad debt percentages.
  • Successfully trained 12 new tellers over a 6 month time period.
  • Introduced multilingual training modules that helped reduce miscommunication in collections efforts, resulting in a 19% improvement in international account collections.

Affiliations

  • Participation in Credit and Collections Industry News (CCIN) Webinars
  • Turnaround Management Association (TMA)
  • International Council of Nurses
  • Institute of Credit Management (ICM)
  • Institute of Financial Operations & Leadership (IFOL)
  • Rotary International
  • Association of International Credit and Trade Finance Professionals (ICTF)
  • Best Leadership Practices in Collections Workshop 2016
  • National Association of Legal Assistants (NALA) - Collections Specialty
  • Society of Corporate Compliance and Ethics (SCCE)

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Credit and Collections Compliance Officer (CCCCO) through Beacon Labs
  • Member of metric
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Credit and Collection Compliance Certification through Atlanta
  • Certified Collection Manager (CCM) from program
  • Agile Project Management Professional Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)

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