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Skills

  • Apache Hadoop
  • Team building
  • Category
  • Backend technical support
  • Frontend technical support
  • Regulatory compliance
  • Team management
  • API integration support
  • JavaScript
  • Problem resolution

Work Experiences

  • Collaborated with the digital marketing team to perform website SEO audits, improving website ranking by 20% on key search engines.
  • Achieved a 24% closure rate.
  • Designed the overall user experience, including the user interface and data visualizations, which resulted in a 4% increase in sales.
  • Achieved a 24% improvement in conversion rates.
  • Boosted website engagement by 85%.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of the standard branch websites.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported SAP to 6 months customer locations.
  • Achieved a 7% increase in person-hours saved per week.

Summaries

  • Boosted site speed.
  • Decreased incidents of downtime.
  • Collaborated with cross-functional teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated Web Support Officer.
  • Committed to offering full-cycle web support solutions.
  • Automated support ticket routing.
  • Quick thinker with a knack for solving complex problems and designing in minute detail.
  • Collaborated on SEO strategy execution, achieving a 78% increase in organic traffic and higher search rankings across major platforms.
  • Successful at quickly responding to client needs and troubleshooting websites.

Accomplishments

  • Developed and executed web-based application scripts to enhance functionality, leading to a 59% improvement in user experience.
  • Streamlined the knowledge base for common support issues, reducing redundant queries by 66% and freeing time for high-priority cases.
  • Documented and resolved standard which led to procedure.
  • Performed SSL certificate installations on 3 domains, ensuring compliance with security regulations and boosting user trust.
  • Developed and deployed multilingual support capabilities, ensuring proper localization across 13 regions and increasing customer satisfaction.
  • Collaborated with the QA team to develop automated testing scripts, improving website compatibility across all major platforms.
  • Resolved 4 high-severity support tickets efficiently, contributing to a 24% overall increase in user satisfaction scores.
  • Managed 18 third-party plugin integrations with minimal disruption to website services, keeping client projects on schedule.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded efforts to optimize page load speeds, improving load times by 31% and boosting user engagement on high-traffic pages.

Affiliations

  • Member, Society for Technical Communication (STC) - process
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Web Support Specialist, Association of Information Technology Professionals (AITP)
  • Participating Member, Content Delivery Network Alliance
  • Member, UX/UI Global Network – Microsoft Excel Focus Group
  • Association of Information Technology Professionals
  • Volunteer, World Wide Web Consortium (W3C) technical groups
  • Certified, AWS Certified Solutions Architect for Web Services
  • Toastmasters

Certifications

  • Salesforce
  • Zend PHP Certification
  • Cloudflare Certified Partner Program
  • W3C Front-End Web Developer Professional Certificate
  • Certified Web Security Specialist
  • SSL/TLS Security Specialist Certification
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Certified Public Accountant
  • CompTIA Security+
  • SANS Web Application Penetration Tester (GWAPT)

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