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Skills

  • Agile and Scrum Methodologies
  • Test Director 8.0
  • Business process reengineering
  • Operational improvement
  • API development and integration
  • Supervision
  • Change management and adaptation
  • Vendor relationship management
  • Team building
  • Code reviews

Work Experiences

  • Investigated, designed, and implemented scalable applications for identifying, extracting, analyzing, retrieving, and indexing information.
  • Aligned strategies with client business needs.
  • Oversaw software design and development across a multidisciplinary team to ensure that the client's requirements for functionality, timeliness, and performance were met.
  • Collaborated across departments to audit system architecture.
  • Was in charge of implementing new software applications and operating system rollouts across a variety of business units, including Adobe Creative Suite and Power BI.
  • Achieved 67% faster processing times.
  • Achieved a 16% decrease in resolution times.
  • Put troubleshooting methods to the test, came up with creative solutions, and documented them for use by the support team.
  • Collaborated with cross-functional teams.
  • Stored, retrieved, and manipulated data in order to perform a detailed analysis of the performance of process databases over a two years period.

Summaries

  • Collaborative leader with proven ability to work alongside R&D to successfully rollout critical patches, reducing downtime incidents by 6 and improving system uptime.
  • Consistently maintained SLA agreements.
  • Accelerated time-to-market by 62%.
  • Collaborative leader with proven ability to work alongside R&D.
  • Senior Implementation Engineer with 11 years of successful quality assurance and stakeholder engagement experience.
  • Dedicated to achieving efficiency in enterprise-wide software deployments through a hands-on approach to system integration architecture and cross-department collaboration.
  • Achieved zero SLA violations.
  • Able to improve customer experience by conducting rigorous user feedback analysis, achieving a 40% increase in client satisfaction within method.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Delivered projects with a 34% customer satisfaction rating.

Accomplishments

  • Executed Asana upgrades for 16 clients, ensuring a seamless transition with zero downtime and reduced post-implementation errors by 18%.
  • Collaborated with clients and internal teams to design customized solutions that drove a 15% boost in operational metrics for enterprise customers.
  • Trained over 5 customer end-users on Jira functionality, resulting in a 40% improvement in overall platform adoption.
  • Activated performance monitoring tools for critical platforms, reducing reactive support tickets by 84% over one year.
  • Resolved product issue through consumer testing.
  • Standardized implementation documentation processes, improving clarity and reducing onboarding times for new team members by 33%.
  • Collaborated with team of 12 in the development of procedure.
  • Managed 9 concurrent deployments of Workday, adhering to strict timelines and reducing operational disruption by 55%.
  • Developed and rolled out user training programs for clients, leading to a significant 29% reduction in support calls within the first 13 months.
  • Reduced integration lead times by 64% through optimization of deployment pipelines, enabling clients to meet critical deadlines.

Affiliations

  • Cloud Native Computing Foundation (CNCF)
  • CompTIA Member Network
  • Amazon Web Services (AWS) Professional Network
  • Toastmasters
  • IEEE Computer Society
  • Information Systems Security Association (ISSA)
  • International Association of Cloud and Managed Service Providers (MSP) Professionals
  • DevOps Institute Member
  • American Medical Informatics Association
  • International Council of Nurses

Certifications

  • Certified Public Accountant (CPA)
  • Certified Software Development Professional (CSDP) by IEEE
  • Google Professional Data Engineer Certification
  • Puppet Certified Professional
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Oracle Certified Professional, MySQL Database Administrator
  • Certified Information Security Manager (CISM) - Harbor & Co.
  • CompTIA Cybersecurity Analyst (CySA+)

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