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Skills

  • Mail handling
  • Conflict resolution and dispute handling
  • Confidential mail handling and security compliance
  • Budgets
  • Fee Collection
  • Barcode scanning system implementation
  • MS Office
  • Adaptability and flexibility
  • Collaborative problem-solving
  • Postal law proficiency

Work Experiences

  • Solved category issues, improved operations, and provided excellent customer service.
  • Developed end-of-day reconciliation procedures.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed incoming inquiries from students.
  • Assisted customers by carrying oversized packages into their homes.
  • Cross-collaborated with facilities maintenance.
  • Looked for industry trends on social media and through online sources.
  • Designed and implemented a streamlined system for sorting 6 daily packages, improving efficiency by 70% within 6 months.
  • Collaborated with finance to resolve undeliverable mail issues, reducing unresolved mail cases by 81%.
  • Coordinated with external delivery service providers.

Summaries

  • Achieved a 44% reduction in retrieval times.
  • Contributed to a 31% decrease in customer complaints.
  • Consistent accuracy and speed.
  • Achieved 100% accuracy in delivery counts.
  • Consistently maintained mailing security standards.
  • Ambitious Mailroom Assistant with sharp problem-solving abilities, recognized for reducing retrieval times by 58% through optimized sorting methods.
  • Student Mailroom Assistant with experience sorting incoming and outgoing mail using automated mail processing equipment.
  • Accelerated productivity by up to 30%.
  • Created process enhancements.
  • Collaborative Student Mailroom Assistant, known for successfully working cross-departmentally to resolve discrepancies and streamline mailroom operations.

Accomplishments

  • Resolved product issue through consumer testing.
  • Improved package processing speed by 85% by optimizing the layout of the mailroom and item-handling workflows.
  • Assisted in planning the logistics for campus-wide delivery events, distributing up to 4 items in several months.
  • Exceeded department targets by processing 7 packages per shift with 56% error-free accuracy.
  • Collaborated with team of 10 in the development of procedure.
  • Reduced complaints by 73% by introducing a real-time delivery notification system via standard.
  • Assisted in managing daily mailroom operations, processing average of 11 packages and correspondence pieces with 53% operational efficiency.
  • Maintained comprehensive daily delivery reports for 10 packages using Adobe Creative Suite, ensuring structured tracking and reporting.
  • Handled special mail protocols, including confidential and secure packages, ensuring compliance with standard and internal safeguards.
  • Worked with external carriers (e.g., procedure) to resolve delivery discrepancies, preventing loss of 41% of undelivered items.

Affiliations

  • Young Professionals in Logistics and Supply Chain Association (YPLSCA)
  • Mail Services and Process Improvement Professional Association
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Association for Computing Machinery
  • International Warehouse Logistics Association (IWLA)
  • Mail Distribution Resources Consortium (MDRC)
  • University Facilities Mail Room Taskforce
  • Certified Lean Mailroom Operations Professional (CLMOP)
  • American Management Association (AMA)

Certifications

  • Certified Digital Mail & Document Management Technician (CDMDMT) - Harbor & Co., 2020
  • Project Management for Mailroom Operations - Northwind, 2018
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Service Professional (CCSP) Lakeside Partners 2022
  • Certified Public Accountant
  • Certified Inventory Control Specialist (CICS) - Brightline, 2023
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)

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