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Skills

  • Upselling techniques
  • Seafood quality assurance
  • Operational improvement
  • Computer literate
  • Credit card processing
  • Retail merchandising experience
  • Multi-line phone talent
  • Medicare and Medicaid eligibility
  • Salesforce software
  • Business operations

Work Experiences

  • Increased sales by 15% by providing purchase advice and promoting additional products.
  • Named Top Seller for one year through automated.
  • Devised new procedures and systems to improve customer satisfaction.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and performance reporting talents.
  • Attended 17 team meetings to express my concerns and provide constructive feedback to others each month.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Calculated accurate sales prices for purchase transactions.
  • Consistently outperformed my daily credit card application goals.
  • Increased market share and earned #16 ranking by leapfrogging competitors.
  • Was in charge of all day-to-day operations at 16 store locations.

Summaries

  • With over 3 years of experience, I am an excellent communicator.
  • Dynamic leader with previous experience managing a team of 10 employees.
  • Within Customer Service, senior Seafood Manager and outstanding performer in strategic planning and data analysis.
  • Dependable
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Motivated individual.
  • Focused on customer service
  • Seafood Manager with over 14 years of experience in retail and customer service.
  • Seafood Manager with 10 years of experience in the industry.

Accomplishments

  • Generated supplementary income by launching catering partnerships, adding 55% to department sales.
  • Improved staff efficiency by 45% through restructured work schedules and role-specific training programs.
  • Increased seafood sales by 57% through effective merchandising and introduction of seasonal promotions.
  • Developed a seafood inventory management system that reduced overhead by $128,000 without compromising freshness.
  • Supervised and mentored a staff of 10 employees, driving productivity increases of 46% and reducing employee turnover.
  • Reduced department labor costs by 22% through optimized employee scheduling and cross-functional role assignments.
  • Implemented a system for tracking inventory in real-time, resulting in a 69% decline in overstock and understock situations.
  • Utilized data analytics to forecast demand trends, leading to a 20% reduction in stockouts during high-traffic periods.
  • Led department in adopting eco-friendly packaging solutions which reduced packaging waste by 32% while maintaining product quality.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.

Affiliations

  • Society of Women Engineers
  • National Association of Social Workers
  • US Food and Drug Administration (FDA) - Seafood HACCP Compliance
  • International Association of Administrative Professionals
  • Seafood Industry Research Fund (SIRF)
  • National Marine Fisheries Service (NMFS) Partnership
  • FishWise - Partnership for Sustainable Seafood
  • International Seafood Sustainability Foundation (ISSF)
  • Institute of Food Technologists (IFT) Membership
  • National Oceanic and Atmospheric Administration (NOAA) Seafood Inspection Program

Certifications

  • Adobe Certified Expert (ACE) Microsoft Excel
  • Cisco Certified Network Associate (CCNA)
  • Hazard Analysis Critical Control Point (HACCP) Certification - Vantage, 2021
  • Certified Professional Food Manager (CPFM) Beacon Labs, 2022
  • Quality & Operational Excellence Certification - Northwind, 2016
  • Inventory Management Specialist Certification - Ironclad Systems, 2021
  • Sales Essentials Certificate
  • Retail Seafood Specialist Certification (RSSC) - Harbor & Co., 2020
  • Food Traceability Certification - Ironclad Systems, 2019
  • CompTIA Security+

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