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Skills

  • Team Leadership
  • Problem resolution
  • Communications
  • Organizational analysis
  • Store opening and closing
  • Training Curriculum Design
  • Diversity and inclusion programs
  • Stocking and replenishing
  • Team management
  • System equipment

Work Experiences

  • Answered 12 calls per 6 months to help customers with their questions and concerns.
  • Achieved 50% internship-to-hire conversion rate.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Taught new employees about customer service, money management, and organizational techniques.
  • Collaborated with executives.
  • Achieved a 19% improvement in management efficiency.
  • Coached senior leaders in change management strategies, contributing to a 30% faster integration of new company policies.
  • Collaborated with executives to draft and implement a talent development strategy covering career trajectories and skills gaps.
  • Had an excellent attendance record and was always on time for work.
  • Adjusted methods to improve average retention by 51% %.

Summaries

  • Achieved 19% cost savings.
  • Achieved 39% management efficiency improvements.
  • Collaborative and detail-oriented, with demonstrated success in monitoring and improving financial accuracy, leading to a 29% increase in budgeting precision.
  • Manage all tasks with a high level of efficiency and precision.
  • Maintain market currency and customer preferences to increase sales.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.
  • Coordinated budgeting skills.
  • Achieved a procedure% improvement in efficiency.
  • Sales Assistant with a specialty in cross-functional collaboration.
  • Achieved a 28% increase in budgeting precision.

Accomplishments

  • Coached 12 managers on financial forecasting techniques, resulting in a 59% reduction in budgeting errors.
  • Delivered real-time, scenario-based management training to 2 new managers, improving critical problem-solving capabilities by 78% as measured in post-training evaluations.
  • Developed and implemented team-building initiatives that led to a 50% improvement in collaboration within departments.
  • Authored and deployed a leadership assessment methodology that achieved 71% accuracy in identifying high-potential leaders for promotion.
  • Regularly analyzed and adjusted training programs post-implementation to improve knowledge retention by 85%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Created tailored development plans for new hires leading to a 85% reduction in onboarding time.
  • Developed training modules in alignment with company goals, increasing overall team profitability by 64% within three years.
  • Created and moderated performance improvement plans for underperforming managers, resulting in 78% of participants meeting their goals.

Affiliations

  • International Institute of Business Analysis (IIBA)
  • National Management Association (NMA)
  • Society for Human Resource Management (SHRM)
  • Association for Strategic Planning (ASP)
  • Project Management Institute
  • Freemason
  • International Association for Management Development in Dynamic Societies (CEEMAN)
  • Association of Information Technology Professionals
  • Rotary International
  • Leadership Development Institute (LDI)

Certifications

  • Certified Public Accountant
  • CompTIA A+ Technician
  • Certified Executive Coach (CEC) - framework
  • Strategic Workforce Planning (SWP) - Human Capital Institute
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Negotiation Expert (CNE) – Certified Negotiation Expert Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Senior Professional in Human Resources (SPHR) – metric
  • Six Sigma Green Belt Certification - Meridian

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