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Skills

  • Annual Budget Preparation
  • Customer service-focused
  • Financial budgeting and reporting
  • Database management
  • Knowledge of building codes
  • Property tours and inspections
  • Building operations
  • Building occupancy management
  • Supervision
  • Budget forecasting and cost control

Work Experiences

  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Ensured that a sufficient number of units were available for sale at all times.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Property Coordinator every two years.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Actively reviewed all vendor contracts and payment schedules, resulting in more favorable payment terms and reducing late fees by 77%.
  • Achieved results in 2017.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 17% or higher.
  • Authored and distributed property newsletters and communications, keeping tenants informed and engaged, contributing to a 20% improvement in community satisfaction.
  • Set up appointments for showings of marketed properties.

Summaries

  • Achieved 28% operational efficiencies.
  • Talented business manager with a track record of success in both operations and leadership.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Oversee all aspects of standard buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Property Coordinator with 11 years of successful performance reporting and cross-functional collaboration experience.
  • Inspections are organized, issues are resolved, and risk assessment is delivered.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Addressed tenant inquiries.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 58% improvement in tenant satisfaction.

Accomplishments

  • Monitored vendor performance evaluation processes, allowing for the identification of highly reliable service providers, improving overall property maintenance.
  • Reduced tenant turnover by 25% through proactive conflict resolution efforts within communal living spaces.
  • Conducted year-end audits on operating expenses and identified 12 areas for significant cost savings.
  • Suggested rental pricing adjustments on properties based on local market trends, resulting in an additional $12 in annual revenue growth.
  • Managed maintenance budget and completed all repairs across 10 properties under budget by $5, while maintaining tenant satisfaction at 15%
  • Improved utility management by introducing energy-efficient systems, decreasing property ongoing utility costs by 62%.
  • Introduced a preventative pest control program at system, which led to a 48% reduction in pest-related tenant complaints.
  • Directed property repositioning efforts of a Workday building in Seattle, boosting occupancy rates by 81% within 6 months.
  • Streamlined maintenance request handling processes, leading to a 20% decrease in tenant complaint resolution times.
  • Coordinated daily property operations, ensuring compliance with local, state, and federal building regulations, including category.

Affiliations

  • Certified Property Manager (CPM) Certification via IREM
  • Jaycees
  • American Medical Informatics Association
  • Commercial Real Estate Women Network (CREW)
  • Community Associations Institute (CAI)
  • National Property Management Association (NPMA)
  • Association of Information Technology Professionals
  • International Facilities Management Association (IFMA)
  • Institute of Real Estate Management (IREM)
  • National Association of Residential Property Managers (NARPM)

Certifications

  • Certified Occupancy Specialist (COS) - method
  • CPR/First Aid - American Red Cross or Summit Group
  • Project Management Professional (PMP) - Project Management Institute
  • Fair Housing Compliance Certification - National Apartment Association
  • Certified Business Analysis Professional (CBAP)
  • Certified Property Manager (CPM) - Northwind
  • Certified Apartment Manager (CAM) - system
  • CompTIA Network+
  • Property Management Certification (PMC) - system
  • Certified Public Accountant (CPA)

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