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Skills

  • Loss prevention
  • Liquor law compliance
  • Drawer management
  • Multi-tasking ability
  • Product restocking
  • Collaborative problem solving with store managers
  • Order taking
  • Product upselling
  • Cleaning and sanitizing
  • Product knowledge

Work Experiences

  • Collaborated with customer service representatives.
  • Contributed to a 77% increase in store efficiency.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Collaborated with Head Bagger to resolve issues and address customer concerns.
  • Assisted cashiers in balancing registers after busy shifts, identified discrepancies, and resolved cash flow issues efficiently.
  • Collaborated with front-end supervisors to prioritize high-traffic areas and improve the overall customer flow.
  • Used Salesforce to create and submit end-of-shift reports.
  • Developed a new workflow.
  • Helped customers by answering their questions and completing their requests.
  • Verified over $12 in cash and credit payments on a daily basis.

Summaries

  • Quick delivery of hot food and coordinated are service-oriented.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional and approachable, with exceptional customer service and sales skills.
  • Head Bagger is a multi-talented Head Bagger who is consistently rewarded for planning and operational improvements.
  • Capable of accurately taking order information and quickly serving customers.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Head Bagger is precise, with a strong understanding of Microsoft Excel sales and excellent math skills.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.

Accomplishments

  • Played a key role in store-wide promotion events by coordinating checkout activities, ensuring no delays during initiative, improving customer flow by 47%.
  • Collaborated with department supervisors to implement a rotating cross-training program, improving store-wide operational knowledge and reducing bottlenecks.
  • Led a troubleshooting session with cashiers and customer service representatives, successfully addressing recurring bagging-related checkout issues, resolving them in one year.
  • Collaborated with customer service to develop a priority-lane system for customers with large orders or special needs, reducing wait times by 81%.
  • Introduced a customer service feedback loop to identify areas for improvement in bagging techniques, leading to a 33% increase in customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved framework which led to standard.
  • Led a team of 11 baggers, optimizing their performance during peak hours, resulting in a 44% improvement in customer throughput.
  • Provided key operational insights to the store management team, resulting in fewer bagging errors and a 35% decrease in product returns or damages.
  • Provided insights on throughput metrics to management, allowing for quarterly staffing adjustments that saved 15 annually in labor costs.

Affiliations

  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Retail Leaders Circle
  • Certified Front-End Efficiency Expert (CFEE), PMP, 2017
  • International Council of Nurses
  • Toastmasters
  • Emergency First Aid Certification by Summit Group, 2024
  • Volunteer at Local Foodbank 2018 (Raleigh, Brightline)
  • Project Management Institute

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Basic Life Support (BLS) Provider (Retail Environment Focus) by metric
  • First Aid/CPR Certified
  • Retail Operations Certification by Summit Group
  • Customer Service Specialist (CSS) Certificate by Northwind
  • Certified Public Accountant (CPA)
  • Certified Retail Supervisor Program (CRS) by system
  • ServSafe

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