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Skills

  • Effective communication and negotiation
  • Forecasting and capacity planning
  • Implementation strategy development
  • Process automation with Power BI
  • Client pain point resolution
  • Change management strategies
  • Time management in multi-project environments
  • Third-party vendor coordination
  • Operational efficiency improvement
  • System integration

Work Experiences

  • Achieved a 66% increase in efficiency.
  • Defined a project governance model.
  • Boosted project success rates to 44%.
  • Contributed to a 13% improvement in workflow efficiency.
  • Collaborated with marketing to develop a user-friendly knowledge base.
  • Became the standardized procedure for project delivery.
  • Conducted risk assessments and mitigation planning for a $6 project, ensuring all deadlines were met and reducing potential project delays by 38%.
  • Automated key reporting functions using Workday, enabling data-driven decision-making and reducing reporting time by 55% per quarter.
  • Contributed to successful project delivery.
  • Achieved aggressive implementation deadlines.

Summaries

  • Achieved 17% fewer project delays.
  • Decreased implementation time by 31%.
  • Dedicated to improving system integration processes.
  • Adept at initiating risk mitigation protocols.
  • Achieved improvements across 8 departments.
  • Cut support costs by $2.
  • Collaborated to reduce third-party dependency cycles by 30%.
  • Automated reporting processes with Jira.
  • Delivered measurable business impacts.
  • Attained near-perfect client satisfaction rates.

Accomplishments

  • Successfully led the deployment of Power BI across 14 sites, achieving go-live 4 weeks ahead of schedule and increasing operational efficiency by 34%.
  • Reduced implementation time of QuickBooks by 14 days by introducing automated workflows, streamlining resource management significantly.
  • Analyzed client feedback post-deployment of Workday and introduced improvements, resulting in a customer satisfaction score increase of 79% points.
  • Led the re-engineering of business processes for Miscellaneous clients, improving deployment efficacy by 66% and reducing cycle time by 14 days.
  • Orchestrated team efforts across 15 departments, achieving a 19% reduction in project bottlenecks during the implementation of Workday.
  • Monitored active implementations using Microsoft Excel, which reduced project delays by 35% and improved multi-team collaboration across 13 locations.
  • Streamlined the integration of QuickBooks and reduced configuration time by 14 hours, leading to faster onboarding for 18 clients.
  • Led the optimization of a change management process post-implementation, improving task transition efficiency by 50% across 2 project phases.
  • Designed a customer onboarding strategy yielding a 46% reduction in implementation errors, which boosted first-time success for Tableau.
  • Served as the client's point of contact for standard, addressing needs and enhancing stakeholder relationships, boosting client satisfaction scores by 28%.

Affiliations

  • Executive Member, Cloud Computing Association, Actively involved in studying impacts of cloud transitions on organizational change
  • Content Contributor, ProjectManagement.com, Wrote articles on continuous improvement strategies in consulting
  • Member, Project Management Institute (PMI) – Certified Project Management Professional (PMP) since 2022
  • Volunteer, Local Community Tech Initiatives, Helped manage organizational change for small non-profits
  • Speaker, program Alumni Association, Delivered keynote on critical factors in successful change management
  • Participant, Gartner IT Symposium, Attended sessions on enterprise technology implementations
  • Volunteer, Association of Change Management Professionals (ACMP), Contributed to events around best practices in Atlanta
  • Participated, PMI Global Conference, Engaged in tech-driven change management conversations
  • Affiliate, Automation Anywhere Alliance, Explored the role of automation in risk mitigation and reporting efficiency
  • Participant, DevOps Days, Attended training on enhancing continuous improvement using DevOps in IT projects

Certifications

  • Certified Cloud Practitioner (AWS) - Amazon Web Services
  • Certified IT Service Management (CITSM) – Summit Group
  • Change Management Certification – Prosci
  • Certified Project Management Professional (PMP), metric
  • CISSP (Certified Information Systems Security Professional) - (ISC)²
  • Certified Professional in Business Analysis (PMI-PBA) - framework
  • Certified Implementation Specialist - Tableau
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified Negotiation Expert (CNE) - Lakeside Partners
  • Microsoft Certified: Dynamics 365 Fundamentals – Microsoft

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