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Skills

  • Credit risk assessment redesign
  • Cash Flow Forecasting
  • Bad debt write-offs reduction
  • Billing system improvement
  • Business operations
  • Organization
  • Accounts Receivable (AR) Management
  • Handling financial hardship cases
  • Client communications
  • Financial reporting and analysis

Work Experiences

  • Accepted payments for framework services and talked to customers about their remaining balances so that they could close their accounts.
  • Collaborated with product to redesign the credit risk assessment process.
  • Aided management in the implementation of new accounting software.
  • Was in charge of invoicing and payment processing.
  • Kept track of outstanding invoices and assisted with collections.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 48% reduction in bad debts.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Collaborated with legal teams to effectively manage high-risk accounts, reducing the need for litigation and realizing significant cost savings.
  • Achieved 79% improvements in cash flow timing.
  • Achieved a 68% improvement in cash-flow predictions.
  • Collaborated with cross-functional teams.
  • Achieved a 72% reduction in recurring disputes.
  • Assisted financially distressed clients.
  • Bolstered internal handling of accounts.
  • Achieved early payments on 82% of overdue invoices.
  • Dedicated Billing Clerk looking for a Senior Collections Specialist role where she can put her 13 years of financial experience to good use.
  • Within Accounting and Finance, senior Senior Collections Specialist and outstanding performer in risk assessment and vendor management.

Accomplishments

  • Provided training on advanced collection techniques to the team, contributing to a 60% overall improvement in monthly collection targets.
  • Analyzed delinquency trends and recommended actionable changes that resulted in a 82% reduction in overdue receivables.
  • Led a collections initiative across procedure, recovering $12 in past-due payments, which contributed 18% to the department's overall goal.
  • Performed comprehensive audits on aging receivables, reducing long-term unpaid balances by $12 through targeted communication and follow-up strategies.
  • Improved average days sales outstanding (DSO) by 74% through the implementation of targeted collection strategies.
  • Optimized cash flow forecasting by analyzing historical payment data, achieving a near real-time accuracy rate of 41%.
  • Managed and reduced aging balances on accounts valued at more than $4, improving past-due collections by 72%.
  • Reduced delinquency rates by 47% by fostering relationships with key clients and offering customized resolutions.
  • Developed and enforced new collections guidelines that lowered dispute resolution times by 40% and enhanced customer relationships.
  • Handled complex disputes for high-value accounts, successfully resolving cases valued at over $6 within three years.

Affiliations

  • Toastmasters
  • American Collectors Association (ACA) International
  • Financial Services Collection Professionals Association (FSCPA)
  • Association of Certified Fraud Examiners (ACFE)
  • Council of Debt Collectors metric
  • Receivables Management Association International (RMAI)
  • International Credit and Trade Finance Association (ICTF)
  • International Association of Commercial Collectors (IACC)
  • Association of Credit Union Internal Auditors (ACUIA)
  • Association of Information Technology Professionals

Certifications

  • Certified International Credit Professional (CICP) - Finance, Credit & International Business Association (FCIB)
  • Associate, Credit and Collection Professional (ACCP) - Vantage
  • Certified Billing and Financial Analyst - Harbor & Co.
  • Certificate in Business Continuity Management (CBCM)
  • Master Professional Collection Specialist (MPCS) - Meridian
  • Certified in Production and Inventory Management (CPIM) - Association for Supply Chain Management (APICS)
  • ServSafe
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+

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