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Skills

  • Regulatory compliance
  • Team management
  • Problem resolution
  • High-risk account portfolio management
  • Customer service
  • Organization
  • Credit risk assessment redesign
  • Budgets
  • Customer relationship management (CRM) systems
  • Collections strategy development

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Was in charge of invoicing and payment processing.
  • Accepted payments for framework services and talked to customers about their remaining balances so that they could close their accounts.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported QuickBooks to several months customer locations.
  • Built strong relationships with internal legal teams.
  • Built and maintained strategic client relationships.
  • Achieved a 30% improvement in cash inflow predictability.
  • Achieved a 26% improvement in first-time collection rates.
  • Boosted recovery rates by 46% %.

Summaries

  • Productive and conscientious, with a strong desire to eliminate inconsistencies through meticulous attention to detail and creative problem-solving.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to upholding company values through a strong work ethic and drive.
  • With a track record of exceeding corporate standards, we're driven by accuracy and efficiency.
  • Achieved 79% improvements in cash flow timing.
  • Over 15 years of Billing Clerk experience, demonstrated proficiency in Jira.
  • Skilled at establishing positive relationships with clients and vendors, as well as managing accounts to reduce outstanding balances.
  • Collaborated on the redesign of billing systems.
  • Collaborated on the redesign of billing systems, resulting in a 67% reduction in disputes and improved customer satisfaction ratings.
  • Bolstered internal handling of accounts.

Accomplishments

  • Optimized cash flow forecasting by analyzing historical payment data, achieving a near real-time accuracy rate of 41%.
  • Reduced debtor days from 11 to 3 days by implementing streamlined communication and early intervention tactics.
  • Provided training on advanced collection techniques to the team, contributing to a 60% overall improvement in monthly collection targets.
  • Developed and enforced new collections guidelines that lowered dispute resolution times by 40% and enhanced customer relationships.
  • Improved average days sales outstanding (DSO) by 74% through the implementation of targeted collection strategies.
  • Handled complex disputes for high-value accounts, successfully resolving cases valued at over $6 within three years.
  • Developed data-driven performance metrics dashboards, resulting in a 49% increase in collections process visibility across the team.
  • Analyzed delinquency trends and recommended actionable changes that resulted in a 82% reduction in overdue receivables.
  • Reduced customer churn by 21% through empathetic handling of financial hardship cases and proactive outreach.
  • Oversaw collections initiatives for QuickBooks, recovering over $18 owed from high-risk accounts within three years.

Affiliations

  • National Association of Social Workers
  • Association of Credit Union Internal Auditors (ACUIA)
  • Receivables Finance International Association (RFIA)
  • International Association of Credit Professionals (IACP)
  • American Medical Informatics Association
  • Financial Services Collection Professionals Association (FSCPA)
  • Association of Information Technology Professionals
  • European Collectors Association (ECA)
  • Institute of Credit Management (ICM)
  • Institute of Financial Accountants (IFA)

Certifications

  • CompTIA Security+
  • Certified Collection Professional (CCP) - ACA International
  • Certified Public Accountant
  • Professional Credit Specialist (PCS) - Credit Institute of Canada
  • ServSafe
  • Certified Billing and Financial Analyst - Harbor & Co.
  • Associate, Credit and Collection Professional (ACCP) - Vantage
  • First Aid/CPR Certified
  • Six Sigma Green Belt 2021 - Ironclad Systems
  • Certified Financial Analyst (CFA) - framework

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