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Skills

  • Communications
  • Problem resolution
  • Budgets
  • Relationship development
  • Process improvement
  • Advanced MS Excel skills
  • Credit risk assessment redesign
  • Compliance with state and federal regulations
  • First Aid/CPR
  • Quickbooks mastery

Work Experiences

  • Transported QuickBooks to several months customer locations.
  • Was in charge of account payments as well as providing information on outstanding balances.
  • Built strong relationships with internal legal teams.
  • Achieved a 24% efficiency gain.
  • Addressed systemic billing issues.
  • Created a better filing system to keep client information safe.
  • Was in charge of invoicing and payment processing.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Kept track of outstanding invoices and assisted with collections.
  • Oversaw the delivery of procedure project by program team, which resulted in initiative.

Summaries

  • Achieved early payments on 82% of overdue invoices.
  • Collaborated with cross-functional teams.
  • Achieved a 30% reduction in disputes.
  • Accomplished in overseeing complex collection processes, implementing automated systems that improved accuracy and reduced processing times by 37%, leading to significant savings.
  • Collaborated with legal teams to effectively manage high-risk accounts, reducing the need for litigation and realizing significant cost savings.
  • Over 15 years of Billing Clerk experience, demonstrated proficiency in Jira.
  • Achieved a 49% resolution rate.
  • Hardworking and effervescent, with a strong desire for precision and efficiency.
  • 18-year career as a Senior Collections Specialist with a focus on legislative compliance, reducing external legal costs and bolstering internal handling of accounts.
  • Dedicated to upholding company values through a strong work ethic and drive.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported cash flow accuracy by promptly addressing escalated customer inquiries, driving a 17% increase in satisfaction scores.
  • Proactively identified and resolved recurring billing discrepancies, reducing open disputes by 77% within the past year, leading to an improvement in cash flow.
  • Provided training on advanced collection techniques to the team, contributing to a 60% overall improvement in monthly collection targets.
  • Utilized advanced CRM systems to manage a portfolio of over 16 accounts, improving collections performance by 38% within two years.
  • Mentored a junior team member, accelerating their ramp-up and contributing to a 69% boost in overall team collections performance.
  • Successfully recovered $6 in overdue payments by tailoring negotiation strategies for high-priority clients.
  • Monitored key credit risk indicators and worked with legal teams to expedite high-risk payment settlements, safeguarding $18 in revenue.
  • Designed and executed tailored payment plans for financially distressed clients, reducing write-offs by 18%.
  • Partnered with finance and sales teams to address payment application issues, leading to a 19% decrease in unapplied cash.

Affiliations

  • International Association of Commercial Collectors (IACC)
  • American Collectors Association (ACA) International
  • Association of Insolvency & Restructuring Advisors (AIRA)
  • Receivables Management Association International (RMAI)
  • Banking and Financial Services Union (Financial Specialist Group)
  • American Society of Safety Professionals
  • Institute of Financial Accountants (IFA)
  • National Association of Social Workers
  • National Consumer Reporting Association (NCRA)
  • Rotary International

Certifications

  • Certified Collection Professional (CCP) - ACA International
  • Associate, Credit and Collection Professional (ACCP) - Vantage
  • Certificate in Business Continuity Management (CBCM)
  • Apple Certified Associate (ACA)
  • Certified in Production and Inventory Management (CPIM) - Association for Supply Chain Management (APICS)
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Certified Accounts Receivable Professional (CARP) - Ironclad Systems
  • Certified in Accounting and Financial Reporting (CAFR) - Ironclad Systems
  • Certified Debt Recovery Specialist (CDRS) - process
  • CompTIA A+ Technician

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