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Skills

  • Risk-based testing
  • Continuous integration/continuous deployment (CI/CD)
  • Operations monitoring
  • Technical writing
  • Data interpretation
  • End-user training and support documentation
  • ISO 9001
  • Test plan creation
  • Agile methodology (Scrum/Kanban)
  • Corrective actions

Work Experiences

  • Conducted root cause analysis for manufacturing defects, resulting in the establishment of corrective and preventative actions that decreased defects by 29%.
  • Gathered and organized test data in preparation for the creation and analysis of reports.
  • Contributed to a 34% increase in app downloads.
  • Collaborated with agile development teams in continuous integration environments, enabling a 63% rate of flawless deployments over 14 months.
  • Documented and executed detailed test plans and test cases, as well as summarized and logged audit findings for reporting purposes.
  • Boosted team productivity.
  • Achieved results over the course of 16 weeks.
  • Boosted coverage for backend systems.
  • Checked the quality of raw materials and finished products and discarded anything that didn't meet safety standards.
  • Collaborated with international vendors and partners to ensure adherence to global product quality standards in Phoenix, preventing compliance breaches.

Summaries

  • Achieved 63% reduction in post-production bugs.
  • Analytical problem-solver.
  • To conduct experiments successfully, pays close attention to detail and uses critical reasoning.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Quality Assurance Analyst Consultant.
  • Within Computers Software, senior Quality Assurance Analyst Consultant and outstanding performer in cross-functional collaboration and data analysis.
  • Quality Control Analyst with 15 years of experience in the Computers Software industry.
  • With exceptional cross-functional collaboration and budget management skills, talented in testing protocol development and program testing.
  • Achieved a 60% error-free deployment rate.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Documented and resolved procedure which led to standard.
  • Designed a robust test automation suite for legacy systems using initiative, reducing testing cycles by 18 days and improving test accuracy by 68%.
  • Assumed ownership of bug triaging process, facilitating cross-department coordination and reducing average bug resolution time by 4 hours.
  • Developed custom testing protocols for mobile applications, significantly reducing customer-reported issues for HubSpot by 70%.
  • Partnered with development teams to design customized test data management solutions, resulting in a 68% reduction in defects during production.
  • Collaborated with global cross-functional teams to create and optimize automation test scripts, reducing manual testing efforts by 62%.
  • Collaborated with team of 14 in the development of procedure.
  • Devised and executed a performance testing framework using QuickBooks, improving system load by 80% under peak usage.
  • Developed and implemented test plans for Tableau, ensuring successful delivery with 27% defect-free code upon deployment.
  • Collaborated with UX/UI teams to conduct usability and accessibility testing, which improved user satisfaction scores by 54%.

Affiliations

  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Society of Human Resource Management
  • National Quality Assurance Framework (NQAF) Practitioners Forum
  • International Test Automation Alliance
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Software Quality Engineering (SQE)
  • Test Management Professionals Social Group

Certifications

  • Certified CI/CD Automation Engineer – Cedar Works
  • AgilePM Foundation Certification – Harbor & Co.
  • Certified in Risk and Information Systems Control (CRISC)
  • Microsoft Certified Systems Engineer (MCSE)
  • QAI Global Institute – Certified Associate in Software Testing (CAST)
  • Lean Six Sigma Black Belt (LSSBB)
  • Certified Test Manager (CTM) – Vantage
  • ITIL Foundation Certification, Meridian
  • Microsoft Certified: Azure DevOps Engineer Expert, Microsoft
  • AWS Certified Solutions Architect – Associate Level – Amazon Web Services

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