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Skills

  • Team management
  • Efficiency maximization
  • Graduate audit accuracy
  • Vendor management
  • Discrepancy resolution
  • Department-wide transition coordination
  • Conflict resolution
  • Data integrity auditing
  • Digital records management
  • Time management

Work Experiences

  • Achieved a 6% decrease in compliance risks.
  • Improved metric operations by streamlining processes in order to take advantage of new educational trends.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated with customer success.
  • Achieved over 75% improvement in regulatory compliance.
  • Achieved results over 18 years.
  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.
  • Achieved recognition in 2018.
  • Achieved a compliance rate of 18%.
  • Answered 7 calls per one year to help customers with their questions and concerns.

Summaries

  • Conducted cross-team training.
  • Accomplished Director of Student Records Office with over 10 years of experience leading seamless transitions to digital systems and enhancing data retrieval efficiency by 16%.
  • Achieved a 83% improvement in efficiency.
  • Accomplished change agent with demonstrated success in leading institution-wide digital initiatives that saved $2 annually in administrative costs.
  • Continuous improvement champion.
  • Relationship builder who takes a decisive approach to solving operational issues.
  • Aided strategic interventions.
  • To ensure program success, cultivate long-term relationships with students and staff.
  • Audited 14 student records.
  • Achieved 61% reduction in system downtime.

Accomplishments

  • Developed and executed a project management plan for system-wide records technology upgrades, delivering the project 10 weeks ahead of schedule and under budget.
  • Resolved 10 high-priority student records disputes by creating clear, consistent guidelines, leading to a 54% reduction in recurring issues.
  • Reduced record retrieval times by 79% by initiating centralization of all department records using newly stabilized technology.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a manual-to-digital conversion project plan for over 13 years of legacy student records, completing the project under budget by 29%.
  • Resolved product issue through consumer testing.
  • Championed the creation of a centralized document control system, improving record access and processing times by 51%.
  • Streamlined enrollment verification by integrating an automated system, reducing verification time by 62% and boosting total capacity by 10 verifications annually.
  • Accomplished a 35% reduction in overdue student documentation by deploying a proactive communication strategy across multiple platforms.
  • Partnered with engineering to automate residency classification processing, improving enrollment accuracy and reducing fraud by 80%.

Affiliations

  • American Board of Educational Data Auditors (ABEDA)
  • University Professional and Continuing Education Association (UPCEA)
  • Society of Human Resource Management
  • Society for College and University Planning (SCUP)
  • Association of College Unions International (ACUI)
  • National Student Clearinghouse Affiliate Program
  • American Marketing Association
  • American Society of Safety Professionals
  • Phi Kappa Phi Honor Society
  • Association for Institutional Research (AIR)

Certifications

  • Certified Professional in Data Protection (CPDP) – Brightline
  • CompTIA Security+
  • Business Process Improvement Certificate – Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) - Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Compliance and Ethics Professional (CCEP) - Meridian
  • Leadership and Institutional Policy Certificate - metric
  • Leadership in Higher Education Certificate - category

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