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Skills

  • Data-driven decision making
  • Cross-Agency Collaboration
  • Client Satisfaction Improvement
  • First Aid/CPR
  • Organization
  • Project organization
  • Program development
  • Advocacy for underrepresented populations
  • Grant writing and management
  • Problem resolution

Work Experiences

  • Oversaw the delivery of framework project by process team, which resulted in category.
  • Achieved results in 2020.
  • Transported Power BI to the past year customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Worked with Choices Program Specialist on program operations, including providing participant feedback and improvement suggestions.
  • Achieved zero compliance issues.
  • Assessed individual client needs through in-depth consultations, resulting in tailored support plans that increased satisfaction ratings by 76% over the past year.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with local agencies.

Summaries

  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Demonstrated ability to form and maintain long-term relationships.
  • Choices Program Specialist with 4 years of successful team leadership and budget management experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Team leadership is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Costs were consistently reduced while profits were increased.
  • Added 8 additional communities.
  • Achieved 61% improvement in outcomes.
  • Choices Program Specialist is a caring and skilled Choices Program Specialist who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Achieved a 62% increase in long-term client retention.

Accomplishments

  • Authored grant proposals that secured $8 in funding, expanding services to underserved areas by 26% over three years.
  • Established partnerships between Brightline and local healthcare providers, leading to a program program that benefitted 16 clients.
  • Coordinated with local agencies to launch metric, serving 17 additional clients and expanding service coverage by 29%.
  • Successfully renegotiated contracts with third-party service providers, reducing costs by 75% and expanding service offerings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Secured multi-year contracts with key partners, bringing in recurring revenue of $7 and increasing financial stability for metric.
  • Led a task force tasked with revamping service protocols, which resulted in a 54% improvement in client outcomes.
  • Secured $17 in funding through successful grant proposals, directly resulting in expanding outreach to 11 new clients.
  • Collaborated with team of 13 in the development of procedure.
  • Developed monthly reporting mechanisms that provided management key insights, improving decision-making speed by 61% in product.

Affiliations

  • American Society for Public Administration (ASPA)
  • Child Welfare League of America (CWLA)
  • Alliance for Strong Families and Communities
  • Community Anti-Drug Coalitions of America (CADCA)
  • Freemason
  • International Association for Social Work with Groups (IASWG)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • National Association of Community Health Centers (NACHC)
  • National Association of Forensic Social Workers (NAFSW)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Educational Planner (CEP) - Brightline
  • Certified Community Development Specialist (CCDS) - Beacon Labs
  • Nonprofit Financial Management Specialist (NFMS) - Cedar Works
  • Certified Public Accountant (CPA)
  • Certified Wellness Program Coordinator (CWPC) - National Wellness Institute
  • Certified Diversity and Inclusion Specialist (CDIS) - Brightline
  • Contract and Vendor Management Certification (CVM) - Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)

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