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Skills

  • Mentorship of junior staff
  • First Aid/CPR
  • Stakeholder collaboration
  • Crisis intervention
  • Relationship development
  • Case management
  • Data-driven decision making
  • Problem resolution
  • Team building
  • Community outreach strategies

Work Experiences

  • Achieved results in three years.
  • Assessed individual client needs through in-depth consultations, resulting in tailored support plans that increased satisfaction ratings by 76% over the past year.
  • Achieved stable housing placement within 6 months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • 22% of participants reported improved satisfaction.
  • Aided in the redesign of program components.
  • Transported Power BI to the past year customer locations.
  • Carried out needs assessments that aided in the redesign of program components, resulting in President's Club recognition for service innovation.
  • Assessed individual client needs through in-depth consultations.
  • Oversaw the delivery of framework project by process team, which resulted in category.

Summaries

  • Achieved a 55% improvement in program efficiency.
  • Achieved 48% growth in program participation.
  • Achieved 54% improvement in participant outcomes.
  • Consistently identified actionable insights.
  • Boosted program enrollment by 73%.
  • Achieved 61% improvement in outcomes.
  • Conducted needs assessments.
  • Accomplished in community outreach, successfully leading awareness campaigns that contributed to 36% growth in program participation.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with 12 external organizations.

Accomplishments

  • Coordinated with local agencies to launch metric, serving 17 additional clients and expanding service coverage by 29%.
  • Mentored entry-level staff, contributing to a 69% retention rate after 6 months by fostering a knowledge-sharing environment.
  • Developed an optimized intake process that cut processing time by 65% while achieving method in documentation.
  • Conducted cross-departmental training sessions, upskilling 12 employees and reducing 62% by 68%.
  • Led a task force tasked with revamping service protocols, which resulted in a 54% improvement in client outcomes.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 13 in the development of procedure.
  • Designed a KPI dashboard in Adobe Creative Suite that gave real-time insights into team performance, improving productivity by 24%.
  • Supervised a team of 7 to ensure delivery of client services, resulting in a 82% increase in client satisfaction metrics.
  • Implemented a data analytics tool to track client outcomes, increasing case resolution accuracy by 52%.

Affiliations

  • American Human Services Association (AHSA)
  • Child Welfare League of America (CWLA)
  • Association of Information Technology Professionals
  • Association for Community Organization and Social Administration (ACOSA)
  • Human Services Education and Training Foundation
  • Council on Social Work Education (CSWE)
  • Grant Professionals Association (GPA)
  • Freemason
  • American Public Human Services Association (APHSA)
  • American Red Cross Disaster Services Volunteer

Certifications

  • Certified Grants Professional (CGP) - GPC Competencies
  • Certified Marketing Specialist (CMS) - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Human Services Operations Certification (HSOC) - Lakeside Partners
  • Certified Community Engagement Professional (CCEP) - Harbor & Co.
  • CompTIA A+ Technician
  • Certified Social Program Manager (CSPM) - Ironclad Systems
  • Trauma-Informed Care Certification - Lakeside Partners
  • Project Management Professional (PMP)
  • Certified Diversity and Inclusion Specialist (CDIS) - Brightline

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