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Skills

  • Effective in-game strategy adjustments
  • Invoice generation
  • Capital improvement planning
  • Security systems
  • Goal-setting and performance tracking
  • Customer service
  • Insurance billing
  • Supervision
  • Process improvement
  • Operational improvement

Work Experiences

  • Was the driving force behind the creation of training strategies for retail partners and e-commerce teams.
  • Supervised process department with over 8 employees and $16 framework budget.
  • Coordinated and improved delivery of $13 of Salesforce in the past year through improved.
  • Increased overall productivity by streamlining efficiency, reducing labor hours, and increasing profitability.
  • Increased profit by combining market knowledge and natural leadership abilities.
  • Achieved a 53% accuracy rate in reporting.
  • Was in charge of recruiting, hiring, and training new employees, as well as monitoring and reviewing their performance.
  • Was in charge of personnel hiring, performance, and scheduling.
  • Was in charge of supervising and training customer service team members in order to ensure that they provided exceptional service, which increased retention and satisfaction.
  • Achieved a 58% decrease in turnover rates after the first season.

Summaries

  • Results-oriented Miscellaneous professional with client relations, project management, and process improvement strengths.
  • Motivating leader who has built and managed program teams in the past.
  • Miscellaneous practices and market conditions expert.
  • Proficient in promoting initiative by leveraging risk assessment and budget management knowledge.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Motivated to achieve proactive and hands-on leadership goals in terms of productivity, profit, and efficiency.
  • With over 13 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.

Accomplishments

  • Worked with design agencies to rebrand team merchandise, launching a new line of products that led to a 32% increase in sales over 6 months.
  • Coordinated media interviews and press conferences during preseason to maximize exposure, contributing to a 41% increase in fan engagement.
  • Trained and supervised 8 new employees and volunteers to ensure smooth game-day operations and match preparation tasks, achieving a 77% satisfaction rating from staff.
  • Arranged team-building exercises and off-field bonding sessions, improving team morale and performance consistency during the season.
  • Managed the selection and ordering of jerseys and equipment with apparel providers, ensuring gear delivery ahead of the key game season opener.
  • Served as the main point of contact for player families, ensuring seamless communication and coordination, which resulted in higher overall player support during away games.
  • Devised strategies for effective real-time communication between bench and field players, improving tactical execution by 38% per season.
  • Partnered with the Strength and Conditioning Coach to create custom training routines for athletes, yielding a 55% increase in individual player performance metrics.
  • Implemented a tracking system for training attendance and performance, which led to 84% improvement in practice consistency and availability.
  • Arranged motivational guest speakers for team meetings, positively impacting player mental resilience as reflected in a 23% reduction in mid-season burnout.

Affiliations

  • Volunteer Coordinator, Ohio Volleyball Youth Development League, 2020 – 2023
  • Advisory Board Member, initiative High School Athletic Association, 2021 – Present
  • Founding Member, Volleyball Strategy and Analytics Symposium, 2020
  • Recipient, AVCA Thirty Under 30 Volleyball Coach Award, 2024
  • Certified Member, IMPACT (Increased Mastery and Professional Application of Coaching Theory) Program – USA Volleyball, 2015
  • Certified, CPR, AED, and First Aid for Coaches – American Red Cross, 2017
  • Graduate, Sports Management Certificate Program – Northwind, 2016
  • Alumni, NCAA Student Athlete Leadership Forum, 2023
  • Assistant Organizer, Junior Olympic Volleyball Tournament, Denver, 2015
  • Presenter, Annual Sport Performance Analysis Conference, Denver, 2019

Certifications

  • Certificate in Sports Law & Risk Management (American Sports Education Program) 2016
  • Certified Volleyball Coach (USAV Coaching Accreditation Program - CAP) 2022
  • Certified Sports Event Planner (CSEP) by Meeting Professionals International (MPI) 2017
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Budget Management for Sports Teams (Udemy, Coursera, or other) 2019
  • Certified Functional Strength Coach (CFSC) 2024
  • SAP Certified Application Associate
  • Ethical Decision Making in Sports Teams (Harvard EdX or another educational institution) 2023
  • Microsoft Certified Systems Engineer (MCSE)

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