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Skills

  • Problem resolution
  • Multi-line phone talent
  • Service standard compliance
  • Account management
  • MS Office proficiency
  • Team management
  • Budgets
  • Supplier relationship management
  • Data entry
  • Relationship development

Work Experiences

  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Built strong relationships with Chicago-based suppliers to expedite the approval process for warranty-covered parts replacements.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Kept track of all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Oversaw the delivery of method project by initiative team, which resulted in program.

Summaries

  • Determined sales and marketing professional with 13 years of experience in procedure industry.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Warranty Clerk is articulate and driven to succeed.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Skills in vendor management and risk assessment are available.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Experienced in training and mentoring new hires.

Accomplishments

  • Collaborated with customer service teams to streamline the escalation process, cutting average warranty claim resolution time down by 14 days.
  • Conducted thorough warranty case reviews, uncovering 48% of claims eligible for reimbursement that had previously gone unpaid.
  • Monitored warranty claim expenditures, identifying and preventing overpayments, which saved the company $13 annually.
  • Resolved product issue through consumer testing.
  • Communicated with international vendors to resolve complex claim disputes, resulting in cost-saving settlements worth ${Amount] per quarter.
  • Developed and customized CRM dashboards to track and monitor warranty claims, resulting in a real-time view of claims status and reducing delays.
  • Utilized CRM software to track open warranty cases, reducing average case closure time by 56%.
  • Proactively communicated with third-party providers to resolve warranty denials, recovering $10 by adhering to strict contractual terms.
  • Drafted and enforced warranty rejection appeal letters, successfully overturning 63% of initial warranty denials.
  • Introduced new documentation standards for warranty filings, reducing improper paperwork submission rates by 46% month-over-month.

Affiliations

  • Certified Service and Warranty Consultant (CSWC) 2023
  • Society of Human Resource Management
  • National Association for Service Managers (NASM)
  • Society of Women Engineers
  • Professional Association of Customer Experience (PACE)
  • Society of Automotive Engineers (SAE)
  • American Production and Inventory Control Society (APICS)
  • American Society of Safety Professionals
  • Council of Supply Chain Management Professionals (CSCMP)
  • Product Lifecycle Management Association

Certifications

  • Automotive Warranty Improvement Certificate - process
  • ServSafe
  • Certified Logistics Associate (CLA) - Austin
  • Certified Quality Warranty Professional (CQWP) - process
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service Excellence Certification - method
  • Advanced Claims Processing Specialist Certification - Summit Group
  • Automotive Industry Warranty Specialist Certification - Atlanta
  • Certified Compliance & Ethics Professional (CCEP)
  • National Automotive Service Task Force (NASTF) Certification

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