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Skills

  • Loss prevention management
  • Drug inventory management
  • Client safety protocol enhancement
  • Healthy meal preparation
  • Drug utilization review
  • Training program development
  • Pharmacy operations management
  • Health service provider coordination
  • Training and development
  • Project oversight

Work Experiences

  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Achieved a 46% decrease in grievances.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Collaborated with 13 external agencies to create integrated, holistic client service plans, contributing to Outstanding Service Award recognition in 2015.
  • Compiled and analyzed weekly reports, enabling data-driven decision-making that improved program outcomes by 47%.
  • Audited daily documentation procedures.
  • Conducted compliance audits.
  • Achieved zero discrepancies during inspections.
  • Compiled weekly reports.
  • Achieved a 47% improvement in inspection ratings.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 22% improvement in regulatory inspection ratings by conducting thorough compliance audits and managing corrective action plans.
  • Achieved a 60% improvement in client satisfaction scores.
  • Achieved benchmark ratings.
  • Achieved a 76% increase in positive client outcomes.
  • Achieved results over 15 months.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Adept at compiling and analyzing weekly reports.
  • Hope to help Beacon Labs achieve even greater success by leveraging my personal skill set and proactive demeanor.

Accomplishments

  • Documented and resolved framework which led to standard.
  • Led a redesign of time management protocols, reducing overtime usage by 15 hours per month.
  • Developed and led an organization-wide initiative to streamline referral processes, reducing wait list times by 61%.
  • Organized and facilitated peer support groups, boosting client community engagement and lowering isolation rates by 27%.
  • Established a regional training framework for direct support workers that increased professional development participation by 40%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led organizational change efforts in transitioning to a person-centered care model, successfully attaining OSHA within two years.
  • Implemented safety protocols and emergency preparedness plans, reducing risk incidents by 65% within the team.
  • Led a weekly supervision meeting with 2 staff, ensuring alignment with person-centered practices and high-quality service delivery.
  • Created and implemented individualized care plans that resulted in a 9% improvement in client quality of life assessments.

Affiliations

  • Member, Residential Care Administrators Association (RCAA)
  • Affiliated with American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Council on Quality and Leadership (CQL) Accreditation Participant
  • International Council of Nurses
  • Certified in Family and Guardianship Communications, 2021
  • Certified in Mental Health First Aid 2018
  • Member, National Association for Healthcare Quality (NAHQ)
  • Completed training, Medication Administration in Compliance with procedure, 2017
  • Certified in Person-Centered Planning, 2017
  • Member, Collaborative for Health and Independence (CHI)

Certifications

  • Certified Supervisor for Community Living Services, Harbor & Co., 2020
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Trauma-Informed Care Certification Summit Group 2022
  • Certified Case Manager (CCM), program, 2018
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Health and Safety Certifications for Care Providers, Brightline, 2017
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Electronic Health Records (EHR) Management, process, 2020

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