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Skills

  • Client needs assessment
  • Case management software proficiency (SAP)
  • Behavioral progress reporting
  • Customer service
  • Child developmental psychology
  • MS Office
  • Legal documentation and report preparation
  • Regulatory compliance
  • Advanced child welfare certification (Lean)
  • Individual and family counseling

Work Experiences

  • Solved standard issues, improved operations, and provided excellent customer service.
  • Completed home welfare checks to comply with state and program guidelines.
  • Collaborated with schools and community organizations to advocate for foster children’s educational rights, achieving Outstanding Service Award in advocacy for foster youth in 2017.
  • Achieved Employee of the Year in advocacy for foster youth.
  • Achieved a 39% satisfaction rate from case managers.
  • Conducted assessments to determine foster children’s needs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with category customers to determine their needs and deliver metric service.
  • Entered data into case records and updated them accurately.
  • Arranged healthcare and therapy appointments for children.

Summaries

  • Certified in Scrum Master.
  • Excellent Foster Care Provider with a strong emphasis on domestic violence prevention and education.
  • Accomplished in managing placements for children across a wide age range, achieving improved education attendance by 46% and creating lasting bonds with caregivers.
  • Certified in PMP with extensive hands-on experience assisting children with disabilities, enhancing daily activity satisfaction scores by 42%.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative Foster Care Provider.
  • Foster Care Provider is a multi-talented Foster Care Provider who is consistently rewarded for planning and operational improvements.
  • Committed Foster Care Provider known for strength in managing placements and improving children's personal responsibility by 55% through consistent care routines.
  • Assessed and handled high-risk situations.

Accomplishments

  • Created personalized family binders for children entering adoption, promoting emotional readiness in 11 successful adoption placements.
  • Organized physical and mental health appointments for foster children, ensuring 72% timely compliance with all medical checkups and procedures.
  • Created safe and nurturing home environment, leading to successful placement stability for 64% of foster children.
  • Developed emergency response protocols for crisis situations in the home, reducing critical incidents by 51%.
  • Achieved behavioral certification in client relations, allowing me to better manage emotionally volatile situations, which led to a 42% reduction in critical incidents.
  • Monitored and managed medication routines, ensuring 64% adherence to prescribed treatment plans for children with chronic health conditions.
  • Utilized trauma-sensitive communication strategies to mitigate behavioral challenges, resulting in improved emotional regulation for 14 children.
  • Oversaw daily household operations including budgeting, scheduling, and resources allocation, contributing to a 39% increase in overall home efficiency.
  • Developed a financial literacy program for foster adolescents, assisting 2 participants in saving over $17 by 2019.
  • Developed life skills workshops to prepare foster youth for adulthood, with 15 attendees completing programs by 2023.

Affiliations

  • Rotary International
  • Society of Human Resource Management
  • Local Foster Parent Support Group Coordinator - Seattle
  • Licensed Foster Care Provider - State of Chicago
  • State Foster Care Advisory Council - Denver
  • Child and Family Services Professional Development Program
  • American Society of Safety Professionals
  • Foster Parent Mentorship Program
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers

Certifications

  • Certified Professional in Family Support (Northwind)
  • Certification in Youth Mental Health First Aid – Lakeside Partners
  • Child and Adolescent Needs and Strengths (CANS) Certification
  • Certified Family Life Educator (CFLE) - system
  • Certified Case Manager for Child Services (Summit Group)
  • Specialized Foster Parent Training (Therapeutic or Treatment Foster Care) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Foster and Adoptive Parent Training (PRIDE) Certification
  • Child Abuse and Neglect Prevention Certification

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