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Skills

  • Food tracking and storage systems
  • Budgets
  • Marketing strategy
  • Teamwork and collaboration
  • Customer satisfaction improvement
  • Operational improvement
  • Budget management and control
  • Cross-functional collaboration
  • Food safety and hygiene standards
  • Team leadership and supervision

Work Experiences

  • Achieved a score of system for 10 consecutive months.
  • Achieved growth over three years.
  • Achieved a 73% reduction in safety violations.
  • Helped customers by answering their questions and completing their requests.
  • Assisted team members in exceeding performance goals.
  • Returned change and currency and processed debit and credit card payments with a 13% accuracy rate.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Summaries

  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Achieved a 74% increase in repeat customers.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Client-facing professional with a positive attitude and expertise in stakeholder engagement and risk assessment.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Astute Cafeteria Retail Supervisor who is dedicated to providing excellent customer service and assistance.

Accomplishments

  • Achieved a 32% sales increase through effective upselling strategies and promoting daily specials during peak hours.
  • Led the opening and closing protocols of 12 retail locations, ensuring company standards for cleanliness, security, and operational efficiency.
  • Enhanced customer satisfaction by resolving 8 daily complaints within 6 months while maintaining service excellence.
  • Successfully led the transition to a new point-of-sale system in Boston, training 12 employees and ensuring 59% sales reporting accuracy.
  • Reduced operating costs by 58% through efficient inventory management and negotiating new supplier contracts.
  • Reinforced adherence to sanitation procedures, contributing to 11 consecutive months of health department compliance with zero violations.
  • Improved overall guest experience by analyzing feedback and launching a customer loyalty program, driving a 53% increase in repeat customers.
  • Enhanced workplace safety by conducting routine audits, resulting in a 52% reduction in on-the-job injuries over 2017.
  • Reduced service disruptions by implementing a proactive equipment maintenance schedule, saving the company $18 annually.
  • Trained 14 new employees on food safety, cashier responsibilities, and company policies, reducing onboarding time by 16%.

Affiliations

  • National Restaurant Association (NRA)
  • American Culinary Federation (ACF)
  • Attended Food and Beverage Trade Shows to Gain Insights on Latest Industry Trends
  • International Association for Food Protection (IAFP)
  • Project Management Institute
  • School Nutrition Association (SNA)
  • American Association of Food Hygiene Veterans
  • Jaycees
  • National Association for Catering and Events (NACE)
  • American Society of Safety Professionals

Certifications

  • CPR and AED Certification 2023 – Meridian
  • ServSafe
  • Emergency Food Handling Safety 2018 standard
  • Retail Management Certificate system 2017
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certification 2015 category
  • Certified Hospitality Supervisor (CHS) 2015 framework
  • Certified Nutrition and Wellness Educator (CNWE) standard 2022
  • Certified Public Accountant (CPA)
  • Inventory and Cost Control Specialist Certificate 2021

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