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Skills

  • Process improvement
  • Appointment setting
  • 9 WPM typing speed
  • Organization
  • Team building
  • Multi-line phone proficiency
  • Collaborative problem-solving
  • Project Planning
  • Confidential student record management
  • Detail-oriented data entry

Work Experiences

  • Coordinated interdepartmental communication to ensure students had access to real-time updates on course availability and policy changes.
  • Assisted students in the selection of courses, ensuring alignment with degree requirements and academic goals.
  • Assisted in drafting academic policy updates.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Created time sheets for 10 executives and employees in three years.
  • Audited academic records to ensure both compliance with university standards and proper preparation for accreditation reviews.

Summaries

  • Assisted over 11 students annually.
  • Adept at managing multiple projects simultaneously, including coordinating outreach programs and overseeing confidential student file management tasks, ensuring consistent compliance with academic standards.
  • Adept at creating a welcoming environment.
  • Assisted with academic planning for over 12 students.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Strong work ethic and ability to boost company morale.
  • Achieved 25% improvement in advising efficiency.
  • Assisted in academic intervention strategies.
  • Academic Advisor Assistant is a multi-talented Academic Advisor Assistant who is consistently rewarded for planning and operational improvements.
  • Academic Advisor Assistant is a talented Academic Advisor Assistant who goes above and beyond basic administrative tasks by juggling multiple projects at the same time.

Accomplishments

  • Maintained up-to-date knowledge of scholarship opportunities, which facilitated the successful application of over 4 students, securing funding for their education.
  • Developed quarterly reports detailing student retention rates and advising efficacy, contributing to data-driven improvements in academic services.
  • Collaborated with IT to integrate a new student information system, streamlining advising processes and reducing data entry errors by 39%.
  • Tracked student progress in Microsoft Excel, identifying early intervention opportunities that led to a reduction in dropout rates by 29%.
  • Implemented follow-up procedures after each advising appointment, leading to a 47% increase in student retention from freshman to sophomore year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted transcript evaluations during transfer orientations, helping 10 transfer students align their previous credits with program requirements.
  • Designed and distributed academic advising feedback surveys, increasing response rates by 49% and generating actionable insights for the team.
  • Monitored and maintained student academic records, ensuring that 10 students met critical graduation milestones annually.
  • Reviewed and processed academic appeals, ensuring compliance with institutional policies and improving decision processing time by 65%.

Affiliations

  • Student Government Advisor - process initiative
  • Higher Education Web Professionals Association (HighEdWeb)
  • Golden Key International Honour Society
  • Student Retention and Success Taskforce - Active Participant
  • Society of Women Engineers
  • Jaycees
  • Association of Information Technology Professionals
  • Advisory Board for metric Career Services - Volunteer Member
  • Peer Mentorship Program - method
  • University Student Success Committee - Liaison to Advising Department

Certifications

  • Apple Certified Associate (ACA)
  • Accreditation Process and Standards Certification - Summit Group, 2016
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Strengthening Advising Skills Series Certification - NACADA
  • Data Systems for Student Tracking and Analysis Certification - Salesforce, 2018
  • Development and Implementation of Academic Policy Certification - Vantage, 2019
  • Diversity and Inclusion in Higher Education Certificate - Meridian, 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Higher Education Professional - Academic Advising (CHEP)

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