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Skills

  • Process improvement
  • Financial Reporting and Budgeting
  • Employee training and mentorship
  • Customer dispute resolution
  • Operational improvement
  • Business Planning
  • Supervision
  • Negotiation
  • Team leadership and supervision
  • Business Development

Work Experiences

  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Added an additional $9 in monthly revenue.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved 29% customer satisfaction.
  • Oversaw a group of 12 category associates who dealt with the department's daily and complex requirements.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Summaries

  • Proactive Pawn Manager uses determination and attention to detail to produce high-quality client relations work.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Pawn Manager.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Asana expertise.
  • Professional who is both energetic and poised.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Within Miscellaneous, senior Pawn Manager and outstanding performer in quality assurance and budget management.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.

Accomplishments

  • Consistently exceeded quarterly sales targets, delivering 22% growth in sales over the course of several months.
  • Reduced pawn redemption times by implementing policy changes that reduced average wait times by 73% minutes.
  • Mitigated loan default risks through detailed client histories and inventory appraisals, reducing losses by 15 in 2022.
  • Maintained compliance with state/federal pawn regulations, reducing audit points by 82% over two years.
  • Created and maintained daily financial and inventory reports for tracking profitability and ensuring compliance with state regulations.
  • Maximized store profitability by analyzing pawn history data and identifying high-margin inventory opportunities, boosting overall profits by 55%.
  • Implemented strategic marketing initiatives that increased pawn shop foot traffic by 73% within 12 months.
  • Developed relationships with frequent customers, improving loan retention rates by 46%.
  • Resolved product issue through consumer testing.
  • Successfully reduced loan default rates by 49% through proactive borrower communication and risk assessment procedures.

Affiliations

  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Pawn Industry Regulatory Compliance Workshop in Columbus attended in 2016
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Regional Pawn Managers' Networking Group member since 2019
  • American Marketing Association
  • Retail Management Certification from Ironclad Systems completed in 2019
  • Pawnshop Owners Network Leadership Summit attendee in 2017
  • Society of Women Engineers

Certifications

  • Employee Relations and Team Building Certificate - Northwind
  • Customer Centric Marketing Professional (CCMP) Certification
  • ServSafe
  • Fraud Prevention in Pawn Lending Certificate - Summit Group
  • Certified Public Accountant
  • Certified Financial Services Professional (CFSP)
  • Certified Retail Manager (CRM)
  • CompTIA Network+
  • Salesforce
  • Retail Operations Fundamentals and Strategy Certification - Ironclad Systems

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