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Skills

  • Business analysis
  • Loss prevention strategies
  • Process improvement
  • Project organization
  • Cash flow management
  • Team leadership and supervision
  • First Aid/CPR
  • Team management
  • Business Planning
  • Customer feedback program development

Work Experiences

  • Manufacturing service agreements and quality standards were negotiated by me.
  • Increased productivity by 14% while lowering staffing and operational costs.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved a Excellence Award for procedure in 2017.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Conducted supplier risk management assessments in order to evaluate the method program for senior management's planning purposes.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved 29% customer satisfaction.
  • Assessed high-value electronics and gold jewelry, providing fair yet competitive loan offers, generating $17 in loan revenue monthly.
  • Analyzed monthly sales performance of Tableau and introduced pricing adjustments that increased gross profit by $17.

Summaries

  • Professional with over 2 years of experience as a manager for a $4 one year revenue-generating company.
  • Dynamic application of vendor management and workflow optimization in a fast-paced business environment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Optimize long-term success by effectively balancing targets with resources.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.

Accomplishments

  • Consistently exceeded quarterly sales targets, delivering 22% growth in sales over the course of several months.
  • Achieved Excellence Award in recognition for outstanding community service through the coordination of framework in 2017.
  • Oversaw security efforts that led to 59% fewer instances of inventory shrinkage resulting in a savings of $17.
  • Negotiated and secured exclusive supplier deals allowing for better resale margins on Salesforce by 58% during 2019.
  • Negotiated favorable purchase terms with suppliers, reducing cost of goods by 53% while maintaining product quality.
  • Transitioned pawn shop to a digital management system which saved 12 hours weekly on inventory and loan reporting.
  • Created and maintained daily financial and inventory reports for tracking profitability and ensuring compliance with state regulations.
  • Mitigated loan default risks through detailed client histories and inventory appraisals, reducing losses by 15 in 2022.
  • Resolved product issue through consumer testing.
  • Implemented a stock replenishment system that reduced sell-out times for the top 18 products by 65%.

Affiliations

  • Program Business Management Program with a focus on Retail
  • International Association of Administrative Professionals
  • Online Inventory Liquidation Certificate from procedure in 2019
  • Pawn Industry Regulatory Compliance Workshop in Columbus attended in 2016
  • Contributing Member of initiative Small Business Retail Alliance since 2019
  • Regional Pawn Managers' Networking Group member since 2019
  • National Retail Federation (NRF) Member focusing on local retail trends
  • Wealth Institute's Pawn Shop Operations Management Seminar, completed in 2023
  • Pawnshop Owners Network Leadership Summit attendee in 2017
  • Society of Human Resource Management

Certifications

  • Project Management Professional (PMP)
  • Pawnshop Security and Surveillance Best Practices Certificate - 2020
  • Small Business Financial Management Certification Northwind
  • Retail Operations Fundamentals and Strategy Certification - Ironclad Systems
  • Certified Inventory Management Specialist (CIMS)
  • Financial Literacy & Loan Compliance Course - Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Certified Retail Manager (CRM)
  • Certified Debt Counselor (CDC)
  • Certified Customer Service Professional (CCSP)

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