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Skills

  • Stocking and replenishing
  • Food portioning
  • Sales expertise
  • Opening and closing procedures
  • POS systems knowledge
  • Sale expertise
  • CyberMatrix software
  • Detail-oriented
  • Cash drawer balancing
  • Inventory management

Work Experiences

  • Invented
  • Established
  • Kept up with market and product trends to effectively answer customer questions.
  • Processed shipments and kept stock shelves in order.
  • Recommendation
  • Raised the stakes.
  • Sought advice.
  • Handled customer complaints and encouraged customer loyalty and retention.
  • Verify and check them before giving prescriptions to customers.
  • Worked with members of the customer service team to provide exceptional service throughout the shopping and purchasing process.

Summaries

  • Counter Attendant as a productive fast food team member with quality assurance and client relations.
  • Dedicated Counter Attendant with 3 years of fast food industry experience.
  • Counter Attendant experience with 10 years of Retail experience.
  • Risk assessment is something I've been trained in.
  • Counter Attendant dedicated to providing exceptional customer service in process environments with 11 years of experience.
  • Proactive
  • Accountable Retail Associate with a high level of initiative and ownership.
  • Reliable Counter Attendant with 14 years of retail sales experience.
  • Team player who is well-organized and proactive.
  • Focused on customer service

Accomplishments

  • Collaborated with delivery team to ensure timely fulfillment of customer orders, reducing delivery errors by 75%.
  • Helped increase branded merchandise sales by 43% through effective promotions and customer recommendations.
  • Contributed to a smooth and efficient operation during peak hours by preparing orders in under 8 minutes.
  • Consistently exceeded sales targets by 38% through effective upselling and personalized customer service.
  • Efficiently processed up to 11 customer transactions daily using category, maintaining 100% accurate till balances.
  • Resolved product issue through consumer testing.
  • Achieved a 67% increase in average spending per customer through upselling and cross-selling techniques.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized company rewards program to increase customer sign-ups by 11 over a 6 months.
  • Provided training on method, enabling 16 newly hired team members to achieve full proficiency within three years.

Affiliations

  • Society for Hospitality and Foodservice Management (SHFM)
  • Beverage and Food Delivery Innovations Association
  • Restaurant Leadership Development Program 2018
  • American Hotel & Lodging Association (AHLA)
  • National Retail Federation (NRF) Certification 2018
  • Food and Beverage Service Competency Program 2018
  • Certified Hospitality Industry Professional (CHIP)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Fast Service Restaurant Council

Certifications

  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • CompTIA Security+
  • Professional Communication Skills for Hospitality Certificate, Harbor & Co., 2016
  • Certified Professional in Customer Service (CPCS) - Harbor & Co., 2018
  • Customer Service Excellence Certification - Meridian, 2019
  • First Aid/CPR Certified
  • Hazard Analysis and Critical Control Points (HACCP), Lakeside Partners, 2020
  • Google Certified Professional Cloud Architect
  • Allergen Awareness Certification - Harbor & Co. - 2020

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