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Skills

  • Relationship development
  • Staff development
  • Problem resolution
  • Pricing tool development
  • Interpersonal and written communication
  • Data Management
  • Inspection reviews
  • First Aid/CPR
  • Process equipment
  • Team management

Work Experiences

  • In charge of day-to-day operations and equipment maintenance in the category department.
  • Advised
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Answered 17 calls per one year to help customers with their questions and concerns.
  • Won
  • Started it.
  • Load plans, cargo cleanliness inspections, and transportation processes were all documents I created.
  • Measured yardage and looked for stray golf balls.
  • Invented

Summaries

  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Articulate
  • Expert
  • Versatile
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Dedicated Cargo Agent with 10 years of experience handling shipments of various types and sizes.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Dependable

Accomplishments

  • Collaborated with key vendors and carriers, reducing transportation costs by 55% while maintaining service quality.
  • Designed and implemented a forecasting model to reduce shipment delays by 55%, improving overall delivery accuracy and customer satisfaction.
  • Prepared detailed export risk assessments that allowed the company to mitigate compliance risks and maintain a 100% track record for export regulation adherence.
  • Reviewed and updated export procedures to ensure compliance with new tariffs and trade regulations, preventing 27% of potential penalties.
  • Developed and implemented a vendor rating system, leading to 69% improvement in carrier performance and accountability.
  • Successfully coordinated transportation and logistics for high-value shipments, reducing damage incidents by 76%.
  • Reduced order processing times for international shipments by automating the generation of shipping labels and customs forms, cutting labor hours by 15.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully managed all export arrangements for a customer base in standard, increasing repeat business rate by 28%.
  • Facilitated multi-million dollar export orders to Raleigh, contributing to a 55% boost in quarterly revenue.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Maritime Officers' Union
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Institute of Supply Management (ISM) – Global Sourcing Certification
  • Global Trade Professionals Alliance
  • Chamber of Commerce in Boston – International Trade Division
  • Certified Global Business Professional (CGBP)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Toastmasters

Certifications

  • Certified International Trade Professional (CITP®) by FITT
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Global Import Compliance Certification (GICC) by CCL Compliance
  • CompTIA Network+
  • Licensed U.S. Customs Broker by U.S. Customs and Border Protection (CBP)
  • IATA/FIATA Air Cargo Training Certificate
  • Apple Certified Associate (ACA)
  • Global Logistics Specialist (GLS) from California State University
  • Google Certified Professional Cloud Architect

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