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Skills

  • Workflow Design
  • Supervision
  • Conflict resolution
  • First Aid/CPR
  • Superior time management
  • Staff management
  • Project organization
  • Organization
  • Negotiation
  • Relationship development

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 4%.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved a 21% decrease in manual entry errors.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Achieved a 67% cost reduction.
  • Achieved a 65% decrease in staff turnover.

Summaries

  • Dedicated to providing high-quality services and products.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Workroom Manager is a skilled Workroom Manager who provides encouragement and feedback to help employees succeed.
  • Professional who is both energetic and poised.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of project management and vendor management as well as workflow optimization training.
  • Forward-thinking manager with 10 years of manufacturing project management experience.

Accomplishments

  • Conducted regular compliance checks, ensuring zero violations of framework throughout 2015.
  • Collaborated with external vendors and stakeholders to ensure seamless delivery and setup of Salesforce, reducing setup time by 22%.
  • Spearheaded a process improvement program that resulted in a 74% decrease in material waste while maintaining production quality.
  • Streamlined vendor management processes, improving supplier communication and reducing delivery delays by 82%.
  • Enhanced production accuracy by implementing a new Jira, resulting in a 72% reduction in rework costs.
  • Supported 17 staff in achieving certifications in OSHA, leading to an overall 18% improvement in performance across the team.
  • Supervised team of 17 employees, overseeing daily production operations and boosting overall team efficiency by 58%.
  • Initiated rewards and recognition programs that resulted in a 50% increase in employee engagement and retention.
  • Implemented equipment maintenance schedules, which resulted in a reduction of unplanned downtime by 57%.
  • Improved client relations by reducing delivery mistakes, contributing to a 61% increase in repeat business from key accounts.

Affiliations

  • Project Management Institute
  • Project Management Institute (PMI)
  • Council of Fashion Designers of America (CFDA)
  • International Labor Organization Affiliate Member
  • Certified Vendor Negotiation Specialist with Asana
  • American Marketing Association
  • Association of Information Technology Professionals
  • International Facility Management Association (IFMA)
  • Textile Workers Union of America (TWUA)
  • International Association of Administrative Professionals

Certifications

  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • Apple Certified Associate (ACA)
  • Environmental Health and Safety (EHS) Certification – Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Production and Inventory Management (CPIM) – Brightline
  • Production and Operations Management Certification – Northwind
  • Certified Facilities Management Specialist (CFMS) – Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – American Society for Quality (ASQ)

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