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Skills

  • Report development
  • Meeting minutes
  • Sorting and labeling
  • Credit and collections
  • Workflow planning
  • Meeting arrangements
  • Records management
  • Human resource laws
  • Regulatory compliance
  • Report analysis

Work Experiences

  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $16.
  • Oversaw 8 calendars in order to coordinate meetings, appointments, and events strategically.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Used Tableau to write a variety of letters, reports, and other documents.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Effectively interacted with City Secretary and City Secretary, took detailed notes, and distributed minutes to all attendees in the past year meetings.
  • Created new filing and organizational procedures that helped the company save $9 per three years in labor costs.
  • Created procedure presentations that were both informative and appealing.

Summaries

  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Proven track record of updating offices and increasing overall productivity.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as system and process.
  • Team player who is knowledgeable in budget management and strategic planning.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Workday expert with exceptional budget management and typing abilities.
  • City Secretary who is motivated and has a good understanding of system processes, customer relations, and multi-line phone systems.

Accomplishments

  • Collaborated with team of 12 in the development of metric.
  • Authored and disseminated guidelines on open-meeting laws and ethical standards in 2024, which contributed to a 16% improvement in policy adherence.
  • Assisted in the creation of new council policies by organizing data from public input sessions and summarizing findings for Raleigh in 2018.
  • Streamlined compliance audit processes, reducing preparation time for external exams by 22% without sacrificing adherence to regulations.
  • Authored a comprehensive procedural guide for public records access, decreasing staff training time by 77%.
  • Championed city-wide public training sessions to explain records access procedures, which improved citizen satisfaction by 45%.
  • Investigated 15 inquiries related to city public records access, generating reports that improved document transparency initiatives.
  • Reduced records retrieval time from 9 hours to 4 minutes by transitioning Portland to a cloud-based document management platform.
  • Led crisis management efforts during standard, ensuring public records were secured and properly archived, resulting in zero data loss incidents.
  • Led the digitization of 11 years of archived public records, reducing physical storage needs by 26%.

Affiliations

  • City Clerks Association of California (CCAC)
  • League of Women Voters
  • American Marketing Association
  • Society of Human Resource Management
  • Association of Certified Fraud Examiners (ACFE)
  • Association of Local Government Auditors (ALGA)
  • International Association for Administrative Professionals (IAAP)
  • International Association of Administrative Professionals
  • Government Finance Officers Association (GFOA)
  • Council of State Archivists (CoSA)

Certifications

  • Accredited Law Clerk (ALC) Certification
  • Community Leadership Certificate Program Columbus
  • Lean Six Sigma White Belt in Government Processes
  • Notary Public Certification
  • Advanced Records Management Certificate North Carolina
  • CompTIA Security+
  • CompTIA Network+
  • Governmental Transparency Standards Certificate Northwind
  • Project Management Professional (PMP)
  • Records and Information Management (RIM) Certificate

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