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Skills

  • Extremely organized
  • Risk management processes and analysis
  • Hair maintenance expert
  • Data entry
  • Strong verbal communication
  • Marketing campaign development
  • Clerical support
  • Cuticle trimming safety knowledge
  • Inventory control
  • Data analysis

Work Experiences

  • Achieved results in 6 months.
  • Achieved ITIL in advanced cosmetology techniques and incorporated skills into salon practices, leading to 63% service upgrades by clients.
  • Styled hair for 15 large events, such as annual fashion shows and special hair expos over the course of 6 months.
  • Achieved zero violations for 2 years.
  • Kept detailed records of customer information and services provided to increase return customers by 2.
  • Achieved 7% new client growth.
  • Built strong relationships with my client base in order to generate long-term revenue.
  • Looked at the customer's hair texture, treatment history, and desired outcome to determine appropriate services.
  • Taught traditional and innovative haircutting techniques, as well as salon management, to salon staff.
  • Assisted receptionists by answering phones, scheduling appointments, and collecting payments.

Summaries

  • Among his accomplishments is the creation of a standard app for use in the procedure industry.
  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.
  • Outstanding attention to detail and commitment to individualized client care, as well as exceptional knowledge of modern makeup and haircare trends.
  • Top-producing salesperson and industry expert in Beauty and Spa.
  • 15 years of experience as a creative framework professional delivering top-notch services.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Completed unique designs and recommended products to increase revenue.
  • Professional with a passion for making people look and feel their best.
  • Personable and engaging, with a strong desire to build long-term client relationships based on a flexible approach and consistent results.
  • Accomplished Managing Cosmetologist.

Accomplishments

  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved product issue through consumer testing.
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Assisted the marketing team by creating content for the salon's social media channels, resulting in 80% increase in online bookings.
  • Prepared
  • Recommended
  • Continually analyzed client feedback to identify areas for process improvement, resulting in a 42% reduction in service errors.
  • Trained
  • Developed a customer feedback loop that led to a 69% improvement in service ratings and client satisfaction over 9 months.

Affiliations

  • International Spa Association (ISPA)
  • Professional Beauty Association (PBA)
  • Project Management Institute
  • Cosmetology Educators of America (CEA)
  • Salon & Spa Professional Association (SSPA)
  • American Marketing Association
  • Barbicide Certification Program
  • Association for Computing Machinery
  • International Council of Nurses
  • American Clinical Cosmetology Association (ACCA)

Certifications

  • Cosmetic Laser Technician Certification Illinois
  • CompTIA Security+
  • Association for Project Management (APM)
  • Certified Public Accountant (CPA)
  • Certified Hair Colorist (American Board of Certified Haircolorists) 2017
  • Project Management Professional (PMP)
  • Brazilian Blowout Certified Stylist 2015
  • Certified Salon Professional (CSP) – Professional Beauty Association 2020
  • Lash Extension Certification – Harbor & Co. Portland
  • Certified Hair Extension Specialist – Brightline Hair Extensions

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