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Skills

  • Budgets
  • Conflict resolution
  • Family case management
  • Risk Assessment
  • Compliance with state and federal regulations
  • Information Resource Management Tools
  • Crisis Response Protocol Development
  • Multilingual communication Mandarin
  • Trauma-informed care
  • Crisis intervention

Work Experiences

  • Worked with clients to help them make better life choices and get the most out of programs.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 56% reduction in recurring behavioral issues.
  • Aimed at promoting family wellbeing.
  • Achieved results by the end of 2019.
  • Addressed specific needs of families.
  • Achieved 53% of clients moving into permanent housing.
  • Achieved results over a three-month period.
  • Collaborated with legal advocates to increase awareness of child welfare laws, ensuring 30% of clients had access to legal education resources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Committed to family-centered approaches.
  • Delivered educational workshops.
  • Clear understanding of workflow optimization and budget management as well as workflow optimization training.
  • Collaborative leader in fostering school partnerships.
  • Project management is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Achieved 84% success in reaching developmental targets.
  • Within Miscellaneous, senior Family Development Specialist and outstanding performer in strategic planning and vendor management.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Led staff training on client-centered approaches, which improved family satisfaction scores by 26% over the past year.
  • Collaborated with 12 community partners in delivering specialized support programs, resulting in a 84% higher program engagement rate.
  • Secured housing assistance for 17 families, achieving stable housing for 76% within 2015 through effective case management and external agency coordination.
  • Implemented an innovative solution-focused case management model, reducing repeat family service requests by 80% in 2021.
  • Worked directly with 15 foster care families to address child behavioral challenges, leading to 33% improvement in child placement stability.
  • Led outcome-based service evaluations that resulted in the optimization of HubSpot, achieving a 61% improvement in measurable family outcomes.
  • Implemented data-driven case review procedures that improved documentation accuracy by 48% and reduced case closure timelines by three years.
  • Developed and implemented a reflective supervision program improving supervisory engagement rates by 31% and reducing staff turnover by 11 employees.
  • Designed and led training modules on trauma-informed crisis responses for 14 team members, resulting in a 63% decrease in crisis-related escalations.
  • Collaborated with 4 multi-disciplinary teams to provide holistic family support, resulting in 35% declines in repeat crisis cases.

Affiliations

  • Society of Women Engineers
  • International Family Therapy Association (IFTA)
  • Jaycees
  • American Society of Safety Professionals
  • Child Welfare League of America (CWLA)
  • Society for Social Work and Research (SSWR)
  • Association of Information Technology Professionals
  • Council on Accreditation for Services to Families and Children
  • National Association for Family Child Care (NAFCC)
  • Zero to Three: National Center for Infants, Toddlers, and Families

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Basic Trauma Response Certification - program
  • Certified Foster Parent Trainer - procedure
  • Certified Child Welfare Specialist (CCWS) - system
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Evidence-Based Family Interventions - metric
  • Certified Family Life Educator (CFLE) - program
  • National Federation of Families for Children’s Mental Health Training - framework
  • Certified Addiction Counselor (CAC) - process

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