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Skills

  • Team building
  • Human resources management
  • Organization
  • Change management for large-scale projects
  • Conflict resolution
  • Project organization
  • MS Office
  • Customer service
  • Coaching and mentoring
  • Problem resolution

Work Experiences

  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • By evaluating the effectiveness of initiative and program projects, I was able to increase profits.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Created and implemented new policies to increase productivity and lower overall framework costs.
  • Achieved 37% improvement in workflow automation.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $14.
  • Used project management and client relations to cultivate and strengthen long-term client relationships.
  • Kept the standard workspace clean and organized by working closely with employees to systemize tasks.

Summaries

  • Assistant Vice President of Operations with 6 years of successful process improvement and cross-functional collaboration experience.
  • Achieved 72% improvement in cross-departmental responsiveness.
  • Composed persona with a strong sense of motivation.
  • Develop strategic business partnerships and relationships.
  • 7 years of strategic Assistant Vice President of Operations experience leading and overseeing framework and process business activities.
  • Forward-thinking leader with experience in setting goals, quality standards, and program initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • To drive improvements, launched and optimized focused on motivating employees and working with a variety of personality types.
  • A forward-thinking professional focused on implementing customer-first operational strategies that drive client satisfaction. Boosted customer satisfaction scores by 75% through strategic leadership and operational realignment.
  • Known for leading program employees to complete procedure tasks and for success in metric industries.
  • Strong track record of developing precise and targeted business operations plans, managing initiative areas, evaluating performance, and implementing change.

Accomplishments

  • Streamlined multiple business processes, delivering project completion 73% faster and under budget by 5 across regional operations.
  • Implemented enhanced vendor management criteria, reducing supply disruptions by 48% and decreasing costs by 14.
  • Led cross-functional team in rolling out logistics improvement plan, reducing route costs by 36% and shipment delays by 3%.
  • Facilitated a strategic cross-division merger, aligning processes to increase efficiency by 38% and decreasing operational overlaps by 33%.
  • Developed comprehensive staff training materials, reducing onboarding time by 14 weeks and increasing job preparedness by 63%.
  • Resolved product issue through consumer testing.
  • Proposed and executed business restructuring plan to save over 7 in annual costs while maintaining workforce stability.
  • Enhanced budgeting process by 27% through the introduction of a technology-driven forecasting model, improving resource allocation accuracy.
  • Developed strategic partnerships with suppliers, reducing procurement costs by 63% and increasing material availability by 79% within the past year.
  • Led the redesign of a multi-million dollar supply chain, reducing operational costs by 18% while improving delivery efficiency by 14 days.

Affiliations

  • Certified Supply Chain Professional (CSCP), APICS
  • Rotary International
  • American Finance Association (AFA)
  • National Association of Social Workers
  • Association for Operations Management (APICS)
  • Society for Human Resource Management (SHRM-SCP)
  • International Institute of Business Analysis (IIBA)
  • American Institute of Industrial Engineers (AIIE)
  • Finance Executives International (FEI)
  • Association of Change Management Professionals (ACMP)

Certifications

  • Certificate in Leadership & Management - program
  • ITIL Certification - Foundations - 2019
  • Data Science in Operational Management Certified - 2022 - Beacon Labs
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Business Operations Optimization Certification - 2021
  • Certified Outsourcing Professional (COP) - 2021
  • ISO 9001:2015 Lead Auditor Certification - method
  • Certified Supply Chain Professional (CSCP) - 2015
  • Supply Chain Operations Reference (SCOR) Professional Endorsement

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