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Skills

  • Conflict resolution
  • Policy renewals
  • First Aid/CPR
  • Team management
  • Client trust-building
  • Claims process improvement
  • Business partnership building
  • Lead generation
  • Cross-selling Strategies
  • MS Office

Work Experiences

  • Coached junior agents on client consultation techniques.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Arranged client workshops.
  • Built trust with at-risk clients.
  • Achieved a 64% satisfaction rate.
  • Contributed to a 61% rise in consultations.
  • Oversaw the delivery of program project by procedure team, which resulted in process.
  • Collaborated with underwriting department to expedite approvals for high-volume policies, reducing turnaround time by 2 days.
  • Collaborated with underwriting department.

Summaries

  • Clear understanding of data analysis and risk assessment as well as data analysis training.
  • Awarded Innovation Award for highest regional sales in 2016.
  • Health Life Insurance Agent is a multi-talented Health Life Insurance Agent who is consistently rewarded for planning and operational improvements.
  • Strengths in team leadership and stakeholder engagement backed up by Insurance training.
  • Highly effective at juggling multiple responsibilities while maintaining a pleasant demeanor.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Built strong relationships with businesses and individuals.
  • Achieved 77% client satisfaction.
  • Adept at reducing operational costs.

Accomplishments

  • Transitioned 13 high-potential prospects into active policyholders through consultative sales and needs analysis approaches.
  • Resolved product issue through consumer testing.
  • Built strategic partnerships with external brokers and consultants to expand product distribution channels, resulting in revenue growth of 79% over 2022.
  • Operated as a point of escalation, handling complex claims that led to a 42% resolution success rate within three years.
  • Built strong relationships with key corporate accounts, resulting in policy renewals valued at $5 annually.
  • Collaborated with cross-functional teams to customize insurance products, leading to an increase of 67% in new clients.
  • Improved payroll deduction and billing processes, reducing client billing errors by 80% and increasing operational efficiency.
  • Devised a renewal outreach strategy that secured 82% of at-risk clients within 10 months, preventing policy lapse.
  • Supervised a portfolio of 10 policies, proactively managing renewals and ensuring compliance with underwriting requirements.
  • Collaborated with underwriting and policy review teams to accelerate approval times, leading to a processing time reduction of 5 days.

Affiliations

  • Association for Advanced Life Underwriting (AALU) - Accelerating advanced skills in life insurance management and participating in legislative advocacy.
  • Freemason
  • Association of Registered Healthcare Consultants (ARHC) - Engaged to enhance knowledge of healthcare policy options and improve client advisory services.
  • Insurance Marketing and Sales Professional Association - Engaged in knowledge sharing and networking opportunities to stay updated with the latest sales techniques.
  • Life Insurance Settlement Association (LISA) - Engaged with thought leaders to stay current on life settlements and secondary life insurance markets.
  • Project Management Institute
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Society of Human Resource Management
  • National Association of Social Workers

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Registered Health Underwriter (RHU) - The American College of Financial Services
  • Accident and Health Insurance License - initiative
  • Certified Corporate Wellness Specialist (CCWS) - Corporate Health and Wellness Association
  • Certified Benefits Professional (CBP) - standard
  • Apple Certified Associate (ACA)
  • Customer Service for Insurance Professionals (CSIP) - LOMA
  • Certified Insurance Wholesaler (CIW) - The American College of Financial Services
  • Certified Healthcare Financial Professional (CHFP) - framework

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