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Skills

  • Operational improvement
  • MS Office
  • Emotional intelligence
  • Disability support initiatives
  • First-year student retention
  • Academic performance improvement
  • Customer service
  • Business operations
  • Stakeholder relationship management
  • Organization

Work Experiences

  • Assisted 12 students in improving GPA.
  • Coached over 17 students.
  • Collaborated with the school counseling office.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with student health services.
  • Achieved a 48% increase in engagement.
  • Achieved results over the past year.
  • Collaborated with student leadership groups on diversity and inclusion initiatives, increasing diverse student engagement by 37%.
  • Championed first-generation student support efforts.
  • Contributed to year-over-year improvement in student retention.

Summaries

  • Clear understanding of team leadership and vendor management as well as team leadership training.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved growth in student performance.
  • Student Success Leader with 6 years of successful quality assurance and stakeholder engagement experience.
  • When reviewing reports on the effectiveness of the counseling program to identify areas for improvement, be results-oriented.
  • Achieved results across the past year.
  • Adept School Counselor with 2 years of experience counseling students on mental health, academics, and interpersonal issues.
  • Advocated for program improvements in student housing.
  • Dedicated to learning, growing, and succeeding in Biotechnology.

Accomplishments

  • Led cross-functional teams to enhance early alert systems, reducing student attrition rates by 50% through better intervention.
  • Piloted a peer mentoring program that successfully led to a 38% increase in student satisfaction with academic advising services.
  • Coordinated and implemented technology-enhanced academic advising platforms, reducing dropouts by 46% and improving student planning experiences.
  • Collaboratively developed student outcome-based workshops, which led to a 45% increase in academic performance and engagement.
  • Enhanced student engagement by leading weekly study support groups, which positively impacted exam results by 82%.
  • Facilitated professional development workshops in collaboration with local businesses and alumni networks, increasing post-graduation employment rates by 64%.
  • Developed and facilitated workshops targeted at leadership development for student government, leading to a 49% increase in student organizations participation.
  • Collaborated with team of 9 in the development of procedure.
  • Resolved product issue through consumer testing.
  • Established best practices for student engagement through regular feedback loops, which improved the accuracy of academic support strategies and increased satisfaction by 31%.

Affiliations

  • National Academic Advising Association (NACADA)
  • Center for Student Success Research (CSSR)
  • Rotary International
  • Council for Exceptional Children (CEC)
  • American Federation of Teachers - Higher Education (AFT)
  • Center for Diversity and Inclusion in Higher Education (CDIHE)
  • National Society of Leadership and Success (NSLS)
  • International Council of Nurses
  • International Association of Administrative Professionals
  • Council for the Advancement of Standards in Higher Education (CAS)

Certifications

  • Certificate in Interpersonal Communication for Academic Leaders
  • Predictive Analytics in Higher Education Certification
  • Certified Retention Specialist (CRS) - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Certified Leadership Educator for Career Services and Student Development
  • Online Tutoring and Leadership Certification - Tableau
  • Certification in Learning Analytics for Student Success
  • Cisco Certified Network Associate (CCNA)
  • Certified Academic Life Coach (CALC)
  • National Certified Academic Career Coach (NCACC)

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